Front Desk Supervisor in Miami Beach, Florida at Angler s Boutique Resort LLC

📍 Angler's Hotel – Miami Beach
Miami Beach, FL | Full-Time | 100% On-site

Angler's Hotel – Miami Beach is a boutique hotel located in the heart of South Beach, where personalized service and genuine hospitality are at the center of everything we do. We are looking for a Front Desk Supervisor who enjoys leading by example, creating memorable guest experiences, and supporting a collaborative team environment.

If you're passionate about hospitality and are ready to take the next step in your career, we'd love to meet you.

As the Front Desk Supervisor, you'll work alongside the Front Desk Manager to support the daily operations of the Front Office. This is a hands-on leadership role where you'll help guide the team during your assigned shifts, ensure smooth day-to-day operations, and deliver exceptional guest service.

Responsibilities include:

• Support the Front Desk Manager with the daily operation of the Front Office.
• Lead and support the Front Desk team during assigned shifts, providing guidance and ensuring excellent guest service.
• Assist with guest check-in, check-out, reservations, billing, and guest inquiries.
• Help train, coach, and support Front Desk Associates while fostering a positive and collaborative team environment.
• Monitor front desk operations and lobby presentation to ensure an exceptional guest experience.
• Work closely with Housekeeping, Engineering, Food & Beverage, and other departments to ensure seamless communication and efficient operations.
• Resolve guest concerns professionally and escalate complex issues to the Front Desk Manager when appropriate.
• Ensure hotel policies, procedures, and service standards are consistently followed.
• Assist in maintaining accurate guest records and daily front office documentation.

• Minimum of 2 years of hotel front desk experience, preferably with leadership or supervisory responsibilities.
• A hands-on leader who enjoys coaching, supporting, and motivating a team.
• Strong communication, organizational, and problem-solving skills.
• Ability to prioritize tasks and make sound decisions in a fast-paced hospitality environment.
• Experience using the Medialog Property Management System (PMS) is preferred.
• Proficiency in Microsoft Office, particularly Outlook, Word, and Excel.
• English required; Spanish preferred. Additional languages are a plus.
• Availability to work flexible schedules, including evenings, weekends, and holidays.

• Competitive compensation
• Comprehensive benefits package, including medical, dental, and vision insurance
• Paid Time Off (PTO)
• Opportunities for professional growth within a boutique hospitality environment
• Collaborative and supportive team culture
• Work at one of Miami Beach's most distinctive boutique hotels