Casino Shift Manager- Verdi Grillhouse in Verdi, Nevada at Boomtown Casino

At Boomtown Casino Hotel, our mission is to provide an environment for our team members where they want to be, and where they want to stay! Our goal is to hire and retain individuals who want to grow within the company while building and maintaining lifelong friendships with fellow team members and guests. Whether it’s back of the house, front of the house, management or at an executive level, we are one team, working together to create memorable experiences in a fun, friendly and professional workplace.

POSITION SUMMARY

The successful Casino Manager must be familiar with Gaming Regulations and casino floor operations (table games including 21, pai-gow, craps, as well as keno and slots). This position provides support to all departments and is responsible for resolving guest service issues. Excellent guest service skills, ability to multi-task, and excellent oral and written communication skills are a must.

Schedule- Part Time

Responsibilities

Supervise and coordinate the daily operations of all on-duty casino team members to ensure efficient, compliant, and exceptional guest service.

Foster a welcoming, professional, and guest-focused environment by building positive relationships and resolving guest concerns promptly and effectively.

Address, document, and communicate operational issues involving guests, team members, equipment, or facilities in accordance with company policies and procedures.

Ensure smooth shift transitions by communicating critical operational updates to the incoming manager and other appropriate departments.

Monitor staffing levels throughout each shift, adjusting assignments and coordinating meal and rest breaks to maintain operational efficiency.

Coach, support, and hold team members accountable for meeting performance expectations and adhering to company policies, procedures, and service standards.

Maintain compliance with all applicable federal, state, and local regulations, including Nevada Gaming Control Board regulations, Nevada gaming laws, Alcohol Beverage Control (ABC) laws, labor laws, and company policies.

Maintain a thorough understanding of all casino games, gaming regulations, property promotions, and special events to accurately assist guests and support team members.

Promote a culture of teamwork, professionalism, integrity, and operational excellence while ensuring a safe and secure gaming environment.

Perform additional duties as assigned to support the overall success of casino operations.

Benefits:

Boomtown Hotel Casino offers benefits package including health, life, dental and vision insurance. Paid Time Off, Best Western hotel discounts, 50 cents off the gallon at Chevron, discounts at food outlets on property, and many other fun and exciting opportunities.

FREE EMPLOYEE MEAL per shift!

Computer literacy (excel, word) is required.

must be able to obtain and maintain gaming and beverage cards.

Flexible for shift availability.