Claim Section Manager - Hybrid in Bloomington, Illinois at State Farm Mutual Automobile Insurance Company

Location US-IL-Bloomington;US-GA-Dunwoody;US-TX-Richardson;US-AZ-Tempe
Job Category Claims and Investigation
Position Type Regular Full Time
Req ID 45515
Overview

Being good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm. It is at the core of how we operate and the reason for our success. We're moving with urgency to become a Next Gen Good Neighbor, with technology that strengthens human connections and enhances the customer experience. As an employee, you'll spend less time navigating systems and more time applying judgment, empathy, and expertise in the moments that matter most.

Responsibilities

By joining State Farm, you can feel good knowing you are helping our customers recover from the unexpected. Our Second Line Leaders are committed to leading and developing our employees to ensure they provide the best service for our customers.

• Responsible for management of assigned first line leaders and oversight of their teams, which includes hiring, training, coaching, performance management and salary activities
• Leads team toward desired department and company goals to maintain our position as the industry leader
• Sets team culture and vision, creating an inclusive and high performing work environment
• Manages and oversees Auto or Fire claims on behalf of the company
• Responsible for the review and control of the operation’s claim activities including investigations, claim payments, and adjustment expense payments
• Has authority to make decisions in the best interest of our customers and employees
• Will engage with internal and external counsel on litigation and legislative/regulatory activities
• Responsible for coordinating, communicating, and implementing new Company programs, policies, practices, and procedures
• Will have the opportunity to contribute to high level project work that impacts our customers and organizations as a whole
• Ensures compliance with company procedures, applicable federal/state laws, and legal requirements
• Suggests methods to update, simplify, and enhance processes, procedures, and technologies
• Develops collaborative relationships by working closely with leaders from other claim segments
• May participate and/or lead committees and project groups, as requested
• May work extended hours and/or weekends based on business need

Work Locations: Bloomington, IL; Dunwoody, GA; Richardson, TX; or Tempe, AZ.

Where You'll Work: This is a hybrid position which allows you to spend some of your time working from home as well as some time working collaboratively in-office. During the job training period you may have a higher percentage of time spent in-office to support your learning experience. There is a 2 week a month minimum expectation in the office.

Hours of operation are continually evaluated and may change based on business need. Successful candidates are able and willing to work flexible work shifts and may be asked to work overtime and/or irregular hours.

Qualifications

Competitive candidates will demonstrate:

• Prior Property & Casualty Claim handling experience:
  
  • Injury/Casualty claim experience desired
  • Litigation Management experience desired
  • Claim Investigation experience desired
• Data Analysis
• Experience leading other leaders
• Demonstrates horizontal/peer influence
• Insurance education and/or higher education
• A valid driver’s license is required

Demonstrates personal and professional development. This includes but is not limited to:

• Insurance Education
• Post graduate education
• Leadership Sciences; (i.e. Lean, Kanban, Agile)
• Claims legal, data analytics, or technical acumen
• Organizational Design or Change Management
• Board/Committee Experience

Employees must successfully complete all required training, including applicable licensing exam(s), MVRs, and background checks required of various state(s).

Our Benefits

Because work-life balance is a priority at State Farm, compensation is based on our standard 38:45-hour work week!

• Potential starting salary range: $137,000 - $179,000
• Starting salary will be based on skills, background, and experience
• High end of the range limited to applicants with significant relevant experience
• Potential yearly incentive pay up to 24% of base salary

At State Farm, we offer more than just a paycheck. Check out our suite of benefits designed to give you the flexibility you need to take care of you and your family!

• Get Paid! On top of our competitive pay, you are eligible for an annual raise and bonus.
• Stay Well! Focus on you and your family’s health with our robust health and wellbeing programs. State Farm pays most of your healthcare premium, and we offer multiple healthcare plan options, including a high deductible plan. All medical plans provide 100% coverage for in-network preventative care, AND you and your family have access to vision, dental, telemedicine, 24/7 mental health professionals, and much more!
• Develop and Grow! Take advantage of educational benefits like industry leading training programs, top-notch tuition assistance programs, employee resource groups, and mentoring.
• Plan Ahead! Plan for those big moments in life with benefits like fertility/IVF/adoption assistance, college coaching, national discount programs, interactive monthly financial workshops, free financial coaching, and more. You can also start a savings account or consider financing through our State Farm Federal Credit Union!
• Take a Little “You” Time! You will have access to our generous time off policies designed so you can plan around holidays, family events, volunteering, or just to take a relaxing day off. With the opportunity to initially earn up to 20 days annually plus parental leave, paid holidays, celebration day, life leave (40 hours/year), bereavement leave, and community service/education support days, there will be plenty of time for you!
• Give Back! We offer several ways to give back through our Matching Gift Program, Good Neighbor Grant Program, and the Employee Assistance Fund.
• Finish Strong! Plan for retirement using free financial advisors and a 401(k) plan with company contributions of up to 7% of your salary.

Visit our State Farm Careers page for more information on our benefits, locations, and the hiring process of joining the State Farm team!