Human Service Worker in Kingman, Arizona at Mohave Mental Health Clinic, Inc.

LINES OF AUTHORITY: This position reports to the SRL/Sycamore Supervisor or BHRF Manager. Unless specifically designated, this position does not supervise any other personnel; however, the position may require periodic participation in peer review activities.

POSITION SUMMARY: The primary function of this position is to assist clients to accomplish their treatment goals and objectives. The Human Service Worker is expected to cooperate as a team member in the provision of a therapeutic environment that encourages an increase in each client’s level of adaptive functioning.

PRINCIPAL DUTIES/RESPONSIBILITIES:

1. Coordinates with SRL/Sycamore/BHRF Manager, managing clinicians, and other clinical team members in assisting residents to develop skills necessary to accomplish treatment goals and objectives, as measured by daily progress notes.
2. Works with residents individually and in groups to explore problems, offer support, and to provide instruction and coaching about basic living skills.
3. Able to effectively de-escalate clients using techniques as trained and outlined in approved crisis intervention models.
4. Supervises residents both within the facility and during outside activities to ensure their safety and to identify and effectively intervene in crisis situations.
5. Observes and documents resident activities and behaviors, noting staff interventions provided, the resident’s response to the interventions, and the resident’s progress toward treatment goals. Competency is measured by review of client record documentation.
6. Supervises and facilitates daily milieu programs/services as assigned, such as assisting with activities of daily living, meal preparation training, educational and community groups, and in leading activities.
7. Participates in treatment planning and reviews with the resident as well as with other clinical team members.
8. Ensures that the facility grounds and premises are kept clean and orderly, and that all safety concerns are addressed.
9. Provides safe, timely transportation of residents to and from the facility as assigned.
10. Monitors adherence to house rules, guidelines, and policies as evidenced by knowledge of Clinic policies and entries in notes.
11. Interacts with local agencies (within the limits of confidentiality regulations) in a professional manner.
12. Supervises the self-administration of client’s medications as defined by the Arizona Department of Health Services Licensing. Possesses and maintains knowledge of medications commonly prescribed to residents of the agency, including benefits, side effects, and adverse reactions. Competency is determined by review of medication logs, critical incident reports, training logs, supervision records, and direct observation.
13. The employee must work well under pressure meeting multiple and sometimes conflicting deadlines. The employee shall, at all times, demonstrate cooperative behavior with colleagues and supervisors. The employee shall work as a team member as measured by supervisor’s observation of interaction with other staff members and clients.
14. The employee shall attend BHRF staff trainings unless on PTO or other approved leave.
15. Participates in the Performance Improvement Processes in the Clinic.
16. Provides customer service to internal and external customers and stakeholders.
17. Carries out other duties as assigned by SRL/Sycamore Supervisor or BHRF Manager or designee as evidenced by direct observation and timeliness of completion of assigned duties.

POSITION REQUISITES:

Qualifications and Experience

Required:

• High school diploma or GED.
• At least 21 years of age.
• Must be a non-smoker/non-nicotine user, or if a smoker/nicotine user, adhere to Clinic nicotine policy, as the facilities are nicotine-free.
• Arizona fingerprint certified. Lack of certification status as per Licensing standard is grounds for immediate dismissal.
• Valid Arizona driver’s license and proof of auto insurance to operate clinic vehicles.
• Able to work shifts as needed: weekends, nights, days, evenings, holidays, and partial shifts. Demonstrates flexibility in working hours and shifts in various BHRFs as needed.
• Ability to be certified in CPR and First Aid.
• Ability to attain a certified food handler’s card.
• Ability to become certified in Non-Violent Crisis Intervention.

Preferred:

• Prior experience working in a residential treatment setting.
• Prior experience working with the seriously mentally ill population or children with emotional and/or behavioral disorders

Skills/Abilities

Required:

• Fluent in English both verbally and in writing.
• Interpersonal skills, including the ability to instruct or coach others, individually and in a group setting in the development of basic living skills.
• Ability to maintain a calm, non-defensive, supportive attitude during crisis or potential crisis situations.

Preferred:

• Skills in leading recreational leisure and/or Basic Living Skills training.

REQUIREMENTS FOR SPECIAL POPULATIONS: Persons conducting assessments and/or providing treatment and/ or supervision for special populations are able, through training and experience as well as through agency-specific observation or competency testing of performance to demonstrate competency in the following areas:

SUBSTANCE USE

Staff responsible for providing services to substance using members have appropriate training, education, and experience, and demonstrate competency.

Staff must be able to gather and assess information about:

• The relationship of each member’s physical status to the substance use.
• The nature of the emotional compulsion to use alcohol and/or other drugs.
• The intensity of the member’s preoccupation with using alcohol and/or other drugs.

Staff must also demonstrate competency in their ability to:

• Interpret information about a member’s use of alcohol and/or other drugs.
• Develop a written summary and/or treatment plan based on member’s problems and needs.
• Provide appropriate services.

CHILDREN AND ADOLESCENTS

Staff responsible for providing services to child and adolescent members have appropriate training, education, and experience, and demonstrate competency.

• Staff demonstrate knowledge of growth and development of children and adolescents.
• Staff demonstrate the ability to develop treatment plans and services based on the member’s problems and needs.
• Staff demonstrate knowledge and skill in working with family systems.

SERIOUSLY MENTALLY ILL

Staff responsible for providing services to seriously mentally ill members have appropriate training, education, and experience, and demonstrate competency.

• Staff have knowledge and ability to gather and interpret information about seriously mentally ill members.
• Staff understand the member’s needs and the range, intensity, and duration of care, habilitation, and rehabilitation required.

INTELLECTUALLY DISABLED

Staff responsible for providing services to members with intellectual disabilities have appropriate training, education, and experience, and demonstrate competency.

• Staff have knowledge and ability to gather and interpret information about a member with an intellectual disability.
• Staff understand the member’s needs and the range, intensity, and duration of care, habilitation, or rehabilitation required.

WORKING CONDITIONS

Physical Requirements:

• Able to cope with emotional demands as they arise.
• Able to sit and stand for extended periods of time.
• Able to visually and audibly monitor clients.
• Occasional lifting (49 lbs. maximum) and frequent reaching.

Equipment:

• Able to operate common office equipment including telephone, computer, printer, fax, and copy machine.
• Able to operate company vehicles.
• Able to operate Clinic washing machines, dryers, and dishwashers as per Manufacturer’s instructions.

Environmental Conditions:

• Air conditioned and/or heated office setting.
• Recreational or community settings.

ACCOMMODATION(S)

Mohave Mental Health Clinic, Inc., will provide reasonable accommodation for individuals with disabilities, unless it would cause undue hardship. We define reasonable accommodation as any change in the work environment or in the way a job is performed that enables a person with a disability to enjoy equal employment opportunities. We will make a good faith effort to list any special requirements in our job descriptions.