Coffee Clerk PT in Lac du Flambeau, Wisconsin at Ojibwe Market

Job Summary:
The primary responsibility of this position is to provide exceptional customer service while operating the point-of-sale (POS) system and assisting with daily coffee kiosk operations. This position is responsible for accurately processing transactions, assisting customers, maintaining cleanliness standards, and supporting beverage and food service operations within the coffee kiosk.

Essential Functions:
Specific duties include, but are not limited to, the following:
Customer Service & Beverage Preparation:
•Provide exceptional customer service by performing the Customer Service Fundamentals (i.e. Fun 5: Smile, Make Eye Contact, Greet the Customer, Suggestive Sell, and Thank the Customer) in all customer interactions.
•Accurately process customer purchases using the point-of-sale (POS) system.
•Handle cash, credit card, and other payment transactions accurately and responsibly.
•Assist customers with questions regarding menu items, beverages, and food offerings.
•Maintain a friendly, professional, and customer-focused atmosphere.
•Handle customer concerns and questions in a professional and business-like manner.

Beverage & Food Service Support:
•Assist with preparing and serving coffee, teas, Matcha, and other specialty beverages as needed.
•Assist with preparing and packaging light food items in accordance with company procedures and quality standards.
•Restock cups, lids, utensils, condiments, and supplies throughout shifts.
•Assist with maintaining product freshness and presentation standards.

Cleaning, Sanitation & Operations:
•Maintain a neat, clean, organized, and sanitized work environment at all times.
•Follow all food safety, sanitation, and health department standards.
•Assist with cleaning counters, equipment, seating areas, and surrounding kiosk areas.
•Assist with opening and closing procedures as assigned.
•Operate equipment safely and responsibly while maintaining cleanliness and organization standards.

Other duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required for this position. Duties, responsibilities, and activities may change at any time with or without notice.

Expectations/Abilities:
•Dependable, self-motivated, organized, and customer-focused with the ability to work effectively in a fast-paced retail and food service environment.
•Greet customers warmly and provide friendly, attentive service.
•Take customer orders accurately and efficiently
•Answer questions about beverage and food products
•Strong communication, interpersonal, and customer service skills.
•Ability to multitask and adapt to changing operational needs.
•Ability to maintain professionalism and positivity during busy operational periods.
•Ability to consistently execute the Fun 5 (Smile, Make Eye Contact, Greet the Customer, Suggestive Sell, and Thank the Customer) during customer interactions.

Supervisory Responsibility: This position has no direct supervisory responsibilities.

Work Environment: This job operates in a busy retail and food service environment. Responsibilities are performed within the coffee kiosk and surrounding retail areas with exposure to hot surfaces, beverage preparation equipment, refrigeration, and varying temperatures. The position regularly involves customer interaction and high-volume service periods.

Physical Demands:
The physical demands described here are essential to the successful performance of this role within a high-volume, fast-paced retail café. This position requires a high level of physical activity while supporting daily coffee kiosk operations.
•Mobility & Stamina: Ability to stand and walk for the duration of a shift (8+ hours) and navigate a condensed workspace involving frequent bending, reaching, and twisting.
•Manual Dexterity: Perform repetitive tasks including beverage preparation and operation of POS systems and coffee equipment.
•Lifting & Inventory: Ability to occasionally lift and carry up to 25–40 pounds, including coffee supplies, milk containers, and operational inventory.
•Environmental Exposure: Frequent exposure to heat from brewing equipment and ovens, as well as cold from refrigerators and freezers. Ability to work safely on potentially wet or slippery surfaces.
•Communication & Sensory: Regularly required to communicate effectively with customers and coworkers while maintaining quality customer service.
•Chemical Safety: Safe handling of specialized cleaning agents and sanitizers in accordance with manufacturer instructions.

Position Type/Expected Hours of Work:
This is a part-time position. Days and hours of work are scheduled Sunday through Saturday during coffee kiosk operating hours, generally between 6:00 a.m. and 3:00 p.m. Weekend and holiday work may be required as business needs demand. Must attend all mandatory meetings and participate in required trainings.

Travel: No travel is expected for this position.

Required Qualifications:
Education & Experience:
•High school diploma or equivalent preferred.
•Previous customer service, cashier, retail, food service, or hospitality experience preferred.
•Strong communication and customer service skills.
•Experience operating POS systems and handling cash transactions preferred.
•Ability to obtain food safety certification if required.

Preferred Qualifications:
•Previous coffee shop, café, or specialty beverage experience.

Native American preference will be applied to hiring of this position as defined in Title 25, U.S. Code, Chapter 14, Subchapter V, subsection 273 & 274. We are an equal opportunity employer with preference given to qualified Native American applicants in accordance with federal law and tribal policy.

Required Pre-Employment Screening: LDF Business Development Corp. is committed to a drug-free workplace. To qualify for this position, applicants must agree to pre-employment drug screening and potential random testing, as required thereafter.