Program Director in Worcester, Massachusetts at LATIN AMERICAN HEALTH ALLIANCE

PROGRAM DIRECTOR
Residential SUD \
Hector Reyes House (HRH)
Latin American Health Alliance
27 Vernon St, Worcester, MA 01610
Reports To: Executive Director
Salary: $60,000 – $75,000/year (Negotiable depending on experience)

About Our Organization:
The Latin American Health Alliance (LAHA) is a dedicated non-profit organization based in Central Massachusetts, focused on improving the health and well-being of underserved communities, particularly Latinx population. We provide culturally sensitive addiction recovery services, healthcare access, and educational support. Our mission is to foster long-term health, stability, and empowerment, promoting sustainable solutions for individuals facing significant challenges related to substance use disorders.

Why This Role Matters and What It Offers You:
This is a senior leadership opportunity to shape programmatic culture at one of Central Massachusetts’ most mission-driven residential recovery programs. You will lead a dedicated multidisciplinary team, influence program design and policy, and make a measurable difference in the lives of Latino men on the path to recovery.

LAHA provides organizational support including ongoing professional development funding, CEU reimbursement, collaborative executive leadership, and a team deeply committed to culturally responsive care.

ESSENTIAL DUTIES & RESPONSIBILITIES:
Oversee all day-to-day operations of Hector Reyes House, ensuring a safe, structured, and recovery-oriented residential environment
Ensure full compliance with BSAS regulations, licensing requirements, and program standards; maintain readiness for audits and site reviews
Lead and supervise program staff, including hiring, onboarding, scheduling, performance management, and ongoing staff development
Ensure appropriate staffing coverage across all shifts, including nights and weekends as needed
Maintain accountability for client records, documentation, and program reporting, ensuring accuracy, completeness, and timeliness
Oversee and respond to incidents, behavioral issues, and crisis situations, in coordination with clinical staff and leadership
Ensure consistent delivery of structured daily programming and recovery supports for residents
Monitor program performance, client outcomes, and identify areas for improvement
Own and oversee all credentialing, funding, and insurance submission processes, ensuring they are completed accurately, fully compliant, and on time
Serve as primary liaison to BSAS, referral sources, and external partners, maintaining strong relationships and referral pipelines
Develop and strengthen community partnerships, particularly with Latino-serving organizations
Oversee program budgets, resource allocation, and operational needs in coordination with leadership

Qualifications
• Bachelor’s degree or equivalent experience in Administration, Business, Public Administration, Social Services Management, or related field required
• Demonstrated experience in program administration or operations leadership
• Experience in residential or human services settings preferred
• Strong leadership, organizational, and problem-solving skills
• Ability to manage complex operations and multiple priorities simultaneously
• Excellent communication skills in multicultural environments
• Valid driver’s license and reliable transportation required
• CPR and First Aid certifications required

BENEFITS & WORK ENVIRONMENT
✓ Health / Dental / Vision Insurance
✓ CEU Reimbursement
✓ Generous Paid Time Off
✓ Professional Development Opportunities
✓ 401(k) Plan