VP of Post Collections in Columbia, South Carolina at Capital Waste Services LLC

About Capital Waste Services

At Capital Waste Services (CWS), we are committed to delivering reliable, customer-focused waste collection services across our communities. Our team members are the foundation of our success, and we pride ourselves on fostering a supportive, high-integrity work environment where people can grow and thrive.

Position Summary

The Vice President of Post Collections is a senior executive leader responsible for the strategic direction, operational performance, and financial optimization of all post-collection activities across Capital Waste Services. This includes enterprise-wide oversight of accounts receivable, billing integrity, collections strategy, dispute resolution, and cash flow performance.

This role drives alignment between Finance, Operations, Customer Service, and Sales to ensure accurate billing, timely collections, and resolution of service-related barriers to payment. The VP of Post Collections establishes scalable processes, strengthens internal controls, and delivers measurable improvements in Days Sales Outstanding (DSO), aging, and overall revenue realization.

Key Responsibilities

Executive Leadership & Strategy

• Provide enterprise-level leadership for all post-collection functions including billing, accounts receivable, and collections.
• Develop and execute a comprehensive post-collections strategy aligned with company growth and operational goals.
• Serve as the executive owner of cash flow performance, AR health, and revenue cycle optimization.
• Build and lead a high-performing, scalable organizational structure across multiple markets.

Collections & Revenue Optimization

• Oversee the full lifecycle of receivables from invoicing through payment resolution.
• Drive initiatives to reduce aging balances, improve collection effectiveness, and accelerate cash conversion cycles.
• Establish KPIs (DSO, aging buckets, dispute resolution timelines, cash targets) and ensure consistent reporting across all locations.
• Implement data-driven strategies to identify high-risk accounts, trends, and operational inefficiencies.

Billing Accuracy & Process Integrity

• Ensure billing accuracy and consistency across all service lines and markets.
• Establish and enforce standardized billing, credit, and collections policies.
• Oversee resolution of complex billing discrepancies, service issues, and customer disputes in coordination with Operations and Customer Service.
• Drive continuous improvement of systems, workflows, and automation.

Cross-Functional Alignment

• Partner closely with:
  • Operations leadership to resolve service-related billing issues
  • Customer Service to enhance customer experience and dispute resolution
  • Sales to align contract terms, pricing, and customer expectations
  • Finance for forecasting, reporting, and audit compliance
• Ensure seamless communication between field operations and financial teams to remove barriers to payment.

Financial Oversight & Reporting

• Monitor AR aging, cash collections, write-offs, and revenue leakage trends.
• Provide executive-level reporting and insights to senior leadership.
• Support forecasting, budgeting, and financial planning related to receivables and cash flow.
• Lead initiatives to improve financial visibility, reporting accuracy, and accountability.

Compliance, Controls & Risk Management

• Ensure compliance with corporate policies, internal controls, and regulatory requirements.
• Oversee audit readiness and documentation related to AR and collections.
• Establish risk mitigation strategies related to credit exposure and delinquent accounts.
• Ensure ethical and compliant collection practices across all regions.

Team Leadership & Development

• Build, lead, and develop regional and corporate collections, billing, and AR teams.
• Establish clear performance expectations, KPIs, and accountability structures.
• Drive a culture of ownership, professionalism, and results-oriented performance.
• Mentor leaders and develop succession pipelines within the organization.

Qualifications

Required

• Bachelor’s degree in Finance, Accounting, Business Administration, or related field
• 10+ years of progressive experience in accounts receivable, billing, collections, or revenue cycle management
• 5+ years of executive or senior leadership experience
• Proven track record of improving DSO, cash flow, and AR performance in a multi-location environment
• Strong understanding of billing systems, ERP platforms, and financial reporting

Preferred

• Experience in waste management, environmental services, utilities, or high-volume service industries
• MBA or advanced financial certification (CPA, CMA)
• Experience leading large, distributed teams across multiple markets

Key Competencies

• Strategic Leadership & Execution
• Financial Acumen & Data-Driven Decision Making
• Process Improvement & Operational Excellence
• Cross-Functional Collaboration
• Change Management & Organizational Leadership
• Strong Negotiation & Conflict Resolution Skills

Why This Role Matters

This role is critical to ensuring Capital Waste Services maximizes revenue, improves cash flow, and maintains strong customer relationships while scaling operations. The VP of Post Collections directly impacts financial performance, operational efficiency, and long-term growth.