ServiceNow Solution Architect - Agentic AI in India at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a ServiceNow Solution Architect - Agentic AI based in India.

This is a high-impact architecture role focused on designing and delivering AI-powered solutions on the ServiceNow platform for enterprise clients. You will act as a key technical leader, shaping end-to-end architectures that integrate Agentic AI, automation, and enterprise workflows across multiple ServiceNow modules. The role involves close collaboration with stakeholders, engineering teams, and business users to translate complex requirements into scalable, intelligent solutions. You will guide implementation best practices while ensuring alignment with platform standards and long-term architectural vision. Working in a fast-evolving AI-first environment, you will help organizations adopt next-generation ServiceNow capabilities. This position also offers the opportunity to mentor engineering teams and influence delivery excellence across large-scale transformation programs.

• Lead the architecture, design, and delivery of AI-driven ServiceNow solutions, ensuring scalability, security, and alignment with enterprise requirements.
• Gather and translate business and technical requirements into robust ServiceNow implementations across ITSM, ITOM, CSM, HRSD, and related modules.
• Design and implement Agentic AI capabilities, including Virtual Agent, Now Assist, predictive intelligence, NLP, and automation workflows.
• Oversee integrations between ServiceNow and external systems using REST, SOAP, and other integration frameworks, ensuring reliable data flow and system interoperability.
• Provide technical leadership across development activities including scripting, configuration, debugging, testing, deployment, and production support.
• Guide CMDB, Discovery, Event Management, and Service Mapping implementations while ensuring data integrity and platform consistency.
• Mentor engineering teams, enforce coding standards, and ensure adherence to architectural best practices across projects.

The ideal candidate brings 8+ years of experience in ServiceNow implementation, development, and architecture, including strong exposure to multiple modules such as ITSM and ITOM. You should have hands-on expertise in ServiceNow AI capabilities, including Now Assist, Virtual Agent, and predictive intelligence, with a strong understanding of how to apply AI to improve service delivery. You are experienced in integrations using REST/SOAP APIs, middleware, and cloud-to-cloud architectures. Strong scripting skills across Business Rules, Client Scripts, and Scripted REST APIs are essential. You should have a solid foundation in CMDB, Discovery, and enterprise workflows, along with strong debugging and problem-solving skills. A bachelor’s or master’s degree in Computer Science, IT, AI/ML, or related fields is required. Certifications such as ServiceNow CSA, CAD, and ITIL Foundation are highly preferred. You are a strong communicator, adaptable in fast-paced environments, and capable of leading cross-functional technical discussions.

• Competitive compensation aligned with experience and market benchmarks
• Opportunities to work on cutting-edge ServiceNow AI and Agentic AI implementations
• Access to official ServiceNow training and certification programs
• Exposure to large-scale enterprise transformation projects
• Flexible and remote-friendly work environment (based on project requirements)
• Inclusive, collaborative culture focused on continuous learning and innovation
• Career growth opportunities within a global ServiceNow ecosystem
• Health, wellness, and standard employee benefits (as per company policy)