Director of Solution Delivery: Softeon in Itasca, Illinois at IFS North America, Inc.

IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really mattersat the Moment of Service. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, were flexible, were innovative, and were focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of societys greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

Were looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, well help you make your moment. Join Team Purple. Join IFS.

Job description

• Executive level sponsor who directs activities on behalf of Softeon to ensure the customer meets or exceeds ROI targets and customer satisfaction is high.
• Provides management direction for project resources planning, utilization and execution across multiple projects at one time.
• Responsible for multiple software professions, including revenue and margin targets as set periodically by the company.

Supervisory Responsibilities

• Recruits, interviews, hires, and trains new staff in the department.
• Oversees the daily workflow of the group.
• Provides constructive and timely performance evaluations.
• Handles discipline and termination of employees in accordance with company policy.

Duties/Responsibilities

• Analyzes financial results for multiple projects including budget, revenue projections, profitability, margin contribution, billable rates, resource utilization, realization, and projected profitability. (30%)
• Ensure customer receives value and ROI from Softeon (30%)
• Provide long term contact and business planning beyond tactical project plan.
• Understand customers business, goals, and philosophy.
• Guide customer executive steering committee in risk management and mitigation Develops new business opportunities with existing clients during active implementations (20%)
• Manage partner and contracting relationships providing a profitable experience for both organizations.
• Responsible for professional development, performance evaluation, mentoring, and quality measurement.
• Identify and grow leaders within your team. Specifically, mentor team members who desire promotion to achieve higher levels of accountability and responsibility within the organization.
• Responsible for establishing and managing work unit budgets including margin targets. (5%)
• Plan and coordinate technical resource staffing for project teams (5%)
• Performs other duties as required.

Required Skills/Abilities

• Significant knowledge (breadth/depth) of Softeon applications.
• Excellent negotiation and conflict management skills.
• Excellent critical thinking skills.
• History of maturity in people skills with a strong ability to communicate in written and verbal form including skill to patiently and fluently express ideas, concepts, and reasoning.
• Ability to conduct formal and informal presentations in both small and large-group settings.
• Effective management skills with proficiency in planning and organizing complex work including teamwork and task leadership.
• Demonstrated success in establishing and managing effective work processes.
• Demonstrated ability to balance event-driven and plan-driven priorities.
• Able to work effectively both alone and in team/cooperative development efforts.
• Ability to identify and develop new business opportunities.

Education and Experience

• Bachelors degree in Business Administration, Computer Science or related field required.
• Minimum of 7 years experience in software solutions and life cycle within the supply chain industry.
• Minimum of 7 years knowledge of automated warehouse, distribution, labor or transportation systems.
• At least two years of supervisory / management experience required.

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.

What Were Offering

• Salary Range: $200,000 to $215,000 annually + Bonus
• Flexible paid time off, including sick and holiday
• Medical, dental, & vision insurance
• 401K with Company contribution
• Flexible spending accounts
• Life insurance and disability benefits
• Tuition assistance
• Community involvement and volunteering events

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. VEVRAA Federal Contractor, Equal Opportunity Employer