Bilingual Operations Supervisor (BPO) in Nairobi at Distro

SDR Supervisor

Location: Nairobi, Kenya (On-site) Availability: 4:00 PM - 4:00 AM (Kenya Time) Note: You do not work 12 hours; this is the time frame you must be available to work.

Role Overview:

We are seeking an experienced SDR Supervisor to lead, develop, and manage a team of Sales Development Representatives (SDRs).

This role is responsible for driving team performance, ensuring KPIs are met, and aligning daily operations with overall business objectives.

Key Responsibilities:

• Lead, coach, and manage a team of SDRs

• Ensure achievement of individual and team KPIs

• Oversee daily operations and workflow execution

• Conduct 1:1 sessions, coaching, and performance improvement plans (PIPs)

• Monitor quality of interactions and adherence to processes

• Deliver ongoing training (shadowing sessions, role plays, etc.)

• Prepare and present operational and performance reports

• Identify and implement continuous improvement initiatives

Requirements:

• Minimum 2 years of experience as a supervisor in sales or CSR environments for BPO

• Advanced conversational English (B2+/C1)

• Strong leadership and decision-making skills

• KPI-driven and analytical mindset

• Excellent communication and coaching abilities

#SolvoGlobal

#LI-PROMOTED

#LI-Onsite