Director in Union, New Jersey at RWJBarnabas Health

Job Title: Director

Location: Union (UNC)

Department Name: Patient Access Services

Req #: 0000258025

Status: Salaried

Shift: Day

Pay Range: $113,300.00 - $147,500.00 per year

Pay Transparency:

The above reflects the anticipated annual salary range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

The Director of Patient Access and Revenue Cycle Services is responsible for the comprehensive leadership, management, and strategic direction of all Patient Access and Revenue Cycle operations. This includes oversight of registration teams, preregistration and insurance authorization functions, and hospital-based revenue cycle goals. The Director ensures that the department meets and exceeds goals and objectives aligned with the organization's mission and strategic plan, focusing on operational efficiency, financial performance, quality management, and customer satisfaction.

As a Director of Patient Access and Revenue Cycle Services, a typical day might include:

• Oversee daily operations, budgeting, financial management, and human resource management within the department
• Able to project and appropriately staff the unit or department to effectively function to demand
• Utilizes resources, both labor and non labor to maximize efficiency and quality and adheres to budgetary guidelines and targets, proactively manages budget variances and causes
• Advance proficiency in Epic and revenue cycle reporting systems, dashboards, and data analytics tools
• Lead implementation of new technologies, Epic system enhancements, workflows, and process improvements supporting revenue cycle operations
• Ensure staff receive ongoing education, competency validation, and annual mandatory training and requirements
• Follows sound employee retention techniques; effective selection and hiring, interviewing, recognition, fair and timely discipline, and ongoing performance feedback
• Promote patient centered services service excellence by improving patient communication, financial transparency, and access to financial assistance programs
• Foster employee engagement, performance management, succession planning, and professional development within the department
• Ensure compliance with all federal, state, organizational, and accreditation standards while supporting continuous quality improvement initiatives
• Lead initiatives for successful implementations and develop strategies to improve registration accuracy, patient access workflows, point of service collections, and overall revenue cycle performance
• Provide leadership and direction for facility level Patient Access and Revenue Cycle departments, ensuring alignment with the organization's mission, vision, and values
• Achieve goal of reducing bill hold days below target by leading revenue cycle committee meetings with members of finance, clinical departments, coding, and revenue integrity
• Collaborate with Finance, revenue integrity, coding billing, clinical departments, and corporate leadership to optimize revenue cycle outcomes
• Develop, monitor, and report key performance indicators KPIs , including registration quality, denials, collections, and patient satisfaction metrics
• Strong understanding of healthcare reimbursement methodologies, denial prevention strategies, direct efforts to reduce claim denials and improve reimbursement through process improvement, root cause analysis, and corrective action plans
• Oversee Medicare Secondary Payor Questionnaire MSPQ compliance, regulatory audits, and revenue cycle compliance initiatives
• Serve as the primary point of contact for revenue cycle inquiries within the hospital, ensuring strong working relationships and timely resolutions to claims and payment issues
• Completes tasks and assignments in a timely, accurate and efficient manner,

This role might be for you if:

• You thrive in a fast-paced environment.
• You are a collaborative leader who inspires teams to deliver exceptional patient experience.

• Are motivated by improving workflows, financial performance, and patient satisfaction.

To be considered for this opportunity, you must have the following qualifications:

Required:

• Bachelors Degree or equivalent experience required
• Licensure Required

Preferred:

• Medical insurance verification and authorization experience preferred
• Additional Licensure Preferred
• Additional Education Preferred
• Minimum of 5 years in management leadership role preferred
• Knowledge in all aspects of registration, Non-Federal and Federal billing regulations, and state programs such as Charity Care
• Medical terminology and computer skills

Why You’ll Love Working Here:
At RWJBarnabas Health, our people are at the center of everything we do. Through our Total Wellbeing promise, we offer a wide range of benefits and resources to support your physical, emotional, financial, and professional wellbeing. Highlights include:

• Generous Paid Time Off (Vacation, Holidays, Sick Time)

• Medical, Dental & Vision Insurance

• Prescription Drug Coverage

• Retirement Plans

• Paid Parental Leave

• Tuition Reimbursement

• Student Loan Planning Support

• Life and Disability Insurance

• Wellness Programs and Flexible Spending Accounts

• Voluntary Benefits (like Pet Insurance)

• Discounts with local partners (e.g., NJ Devils, NJPAC, Verizon)

• Community involvement and volunteer opportunities …and more!

Why RWJBarnabas Health:
RWJBarnabas Health is New Jersey’s largest and most comprehensive academic health system, committed to delivering exceptional care and creating healthier communities. We’re proud to offer a workplace that values compassion, equity, and innovation—where every team member plays a vital role. When you join us, you’re not just building a career—you’re helping to shape the future of healthcare, one person and one community at a time.