Residence Inn Cleveland Downtown - Assistant General Manager in Cleveland, Ohio at Aimbridge Hospitality
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Job Description
Join Our Team as an Assistant General Manager!
Are you ready to step into the spotlight? As our Assistant General Manager, you'll be the go-to hero making sure every guest leaves with a smile and our hotel runs like a well-oiled machine! When the General Manager is away, the stage is yoursoverseeing departments, boosting revenue, keeping costs in check, and helping your teammates shine. Were looking for someone who leads with confidence, solves problems like a pro, and communicates so well everyone feels heard. If you value top-notch standards and love bringing happiness to others, this is your chance to turn every day into an adventure. Join us and spark unforgettable moments for our guestslets make hospitality fun!
KEY SKILLS/RESPONSIBILITIES
- Captain of Collaboration: Supervise multiple departments and drive hotel profitability by skillfully managing teams and partnering with the General Manager to keep everything running smoothly.
- Master of Solutions: Proactively spot challenges and tackle them head-on to ensure every day at the hotel flows as efficiently as possible.
- Talent Scout & Coach: Play a key role in recruiting, hiring, and training Guest Services staff, and help all team membersfrom managers to hourly employeesgrow through exciting development programs and ongoing training.
- Messenger Extraordinaire: Listen actively, understand concerns, and keep the lines of communication crystal clear with both colleagues and guests.
- Numbers Ninja: Confidently work with financial info and data, using your math superpowers to support our hotels operations.
- Tech Trailblazer: Make Windows Operating Systems your best friend for smooth management and insightful reporting.
- Organization Champion: Set the standard for professional appearance and grooming, making sure everyone looks sharp and meets company guidelines.
- Hospitality Hero: Bring a friendly, service-focused attitude to every guest and teammate interaction, ensuring everyone walks away happy.
EDUCATION & EXPERIENCE
- At least five years of progressive hotel experience (Rooms or Food & Beverage), or a four-year degree with 23 years, or a two-year degree with 34 years of related experience.
- Supervisory background required.
- Ability to stay calm and objective under pressure.
- Must hold or obtain certifications such as Food Handlers, Alcohol Awareness, CPR, and First Aid.
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
- Now offering Daily Pay! Ask your Recruiter for more details
- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
PROPERTY INFORMATION:
Located in the center of downtown Cleveland, this hotel is only a 5-minute walk to Rocket Mortgage Arena. The hotel features a gym, business center and suites with full kitchens. Every suite at the Residence Inn Cleveland is furnished with a work desk and seating area. Each kitchen includes a refrigerator, stove and dishwasher. Cable TV and in-room movies are also featured. The Downtown Cleveland Residence Inn provides guests with a buffet breakfast in the morning. Concierge services and free Wi-Fi are also offered. Cleveland State University and the Cleveland Convention Center are a 10-minute walk from the Residence Inn Cleveland Hotel. The Rock and Roll Hall of Fame and Museum is only a 5-minute drive from the hotel.
Application deadline for Colorado positions: