Senior Operations Performance Analyst in Charlotte, North Carolina at PSA Airlines, Inc.

Let your career take off with PSA Airlines

PSA Airlines, a wholly owned subsidiary of American Airlines, offers unparalleled opportunities for growth and professional development. We value teamwork and inclusivity and strive to create a safe, respectful, and happy work environment for our more than 5,500 team members.

At PSA we are defining the standard in regional aviation by focusing on The PSA Standard - our foundation for operation. Through our six Winning Behaviors - safe and caring, customer-centric and quality-focused, dependable and ethical, fact-based, focused and flexible, on-time, and cost-conscious – our team members are showing up every day for our customers and each other.

Join our team to enjoy comprehensive benefits, including travel privileges on the American Airlines global network, so you can explore new destinations and create unforgettable memories with family and friends.

Build and maintain decision support, operations research, statistical, simulation and spreadsheet models that streamline business processes, promote operational efficiencies, aid evaluate trade-offs and provide for better decision-making that eventually contribute to improved resource utilization and operational efficiencies. Mine, model, analyze and evaluate operational data to identify root cause factors impacting network reliability. Monitor and track operational performance and delay information. Provide periodic reports to the operating departments focusing on trends and anomalies. Identify gaps in current business processes and reengineer them for efficiency. Seek out action plans and make recommendations for corrective action to improve operational performance. Develop analytical frameworks for developing metrics, goals and continuous improvement. Interface with IT, end users and vendors to develop business requirements and appropriate user testing procedures and acceptance criteria. Ensure coordinated planning, evaluation, and implementation of new decision support systems between IT and Business units. Work with IT to develop and enhance data warehouse infrastructure to support reporting initiatives and automation. Design, develop, and maintain reporting systems and dashboards to track and visualize performance in the form of graphs, charts, tables and scorecards. Provide core reporting for operations departments. Automate reporting capabilities and data extraction methods to build in process efficiencies that minimize manual analyses. Act as an owner of airline performance data, serving as main contact point for operational data requests and statistical analyses. Serve as a central analytic resource for operational performance; perform value added ad-hoc analysis as requested by operational departments and senior leadership. Up to 15% domestic and international travel to attend meetings and work on projects at airport bases.