Sales Account Representative in Agoura Hills, California at Southeast LBM Holdco LLC

The Sales Account Representative supports new and existing customers by providing sales and service assistance using strong product knowledge and effective sales techniques. This role prepares quotes, provides product dimension information in person, by email, and over the phone, and supports outside sales representatives with estimates, orders, and product-related assistance.

Responsibilities

· Answer customer questions about product selection, order placement, pricing, quotes, complaints, and the scheduling of deliveries and installations.

· Process customer and outside sales orders, administer related system transactions, and file required paperwork, including permit processing as needed.

· Coordinate the purchase and delivery of special-order products, and gather information on pricing, specifications, uses, and availability.

· Coordinate project schedules with outside sales, jobsites, and assigned customers.

· Manage special orders and advanced pricing. Support pricing updates and special price lists.

· Address jobsite issues and resolve customer concerns.

· Investigate credits, returns, and delinquent payments as needed.

· Confirm back orders, resolve outstanding and billing issues, and compile closing data.

· Build and strengthen relationships with new and existing customers to drive sales growth.

· Maintain stock levels on the sales floor and in the stockroom.

· Comply with all policies and standards.

· Perform other duties as assigned.

Pay Range - $23.00 - $26.00 per hour + commission

Knowledge, Skills & Abilities

· High School Diploma or GED required.

· 1-3 years of inside sales experience in a building material industry with basic knowledge of product and application required.

· Knowledge of building supplies, applications, related equipment, and/or construction industry.

· Strong interpersonal, customer service, and written and verbal communication skills.

· Ability to operate a computer and calculator.

· Familiarity with inventory management and control.