Patient Experience Navigator (Medical Assistant) in United States at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Patient Experience Navigator (Medical Assistant) based in the United States.

As a Patient Experience Navigator (Medical Assistant), you will play a vital role in ensuring patients receive timely, coordinated, and compassionate healthcare support. Acting as a key connection between patients and their care teams, you will help coordinate referrals, diagnostic testing, preventive screenings, and medical services while removing barriers to care. This fully remote position is ideal for someone who thrives in a fast-paced, metrics-driven environment and enjoys balancing operational excellence with meaningful patient interactions. You will contribute directly to improving health outcomes by keeping patients engaged throughout their care journey. If you are organized, empathetic, and passionate about delivering exceptional service, this opportunity offers the chance to make a lasting impact every day.

• Coordinate patient referrals, imaging appointments, procedures, laboratory testing, and preventive screenings to ensure timely completion of provider recommendations.
• Submit, monitor, and follow up on prior authorizations and durable medical equipment (DME) requests.
• Collect, organize, and maintain patient medical records to support accurate and coordinated care.
• Collaborate closely with multidisciplinary care teams to address urgent patient needs and resolve care coordination challenges efficiently.
• Support quality improvement initiatives by helping patients complete preventive care and close identified care gaps.
• Deliver exceptional patient service by educating individuals on the importance of recommended care while helping overcome barriers to treatment.
• Maintain strict compliance with HIPAA regulations and patient confidentiality standards.
• Manage a high volume of tasks effectively while adapting to evolving processes and organizational priorities.

• Demonstrated experience delivering outstanding customer, patient, or client support in a service-oriented environment.
• Strong organizational skills with the ability to manage multiple priorities, including scheduling appointments, coordinating referrals, and processing medical requests.
• Excellent communication and interpersonal skills, with the ability to build trust and provide empathetic support to patients and collaborate effectively with healthcare teams.
• Solid understanding of HIPAA requirements and commitment to maintaining patient confidentiality.
• Ability to work independently, prioritize workload, and consistently achieve performance goals in a fast-paced environment.
• Comfortable learning new systems, workflows, and technologies in a rapidly evolving organization.
• Experience working in a healthcare setting is preferred.
• Familiarity with prior authorizations, durable medical equipment (DME), medical records management, or care coordination is an asset.
• Previous experience in a high-volume call center or healthcare operations environment is beneficial.
• Ability to meet required medical clearance and immunization requirements as a condition of employment, subject to applicable legal accommodations.

• Competitive hourly compensation of $22.00 per hour.
• Fully remote work opportunity within the United States.
• Meaningful role supporting patients with complex healthcare needs and improving care outcomes.
• Collaborative, mission-driven environment focused on patient-centered care.
• Opportunity to work alongside multidisciplinary healthcare professionals.
• Ongoing learning and development in a growing healthcare organization.
• Exposure to innovative care delivery models and technology-driven healthcare solutions.
• Inclusive workplace committed to diversity, equity, and equal opportunity.