Leasing Agent in Rochester, New York at URBAN LEAGUE OF ROCHESTER ECONOMIC DEVELOPMENT

Job Status: Regular Full-Time

Reports to: Divisional Director, Housing

Schedule: 35+ hours a week

The Urban League Economic Development Corporation is a not-for-profit development and management company that assists low- and moderate income families and seniors to secure suitable housing across upstate New York.

The Full-time Leasing Agent assists the Site Manager to oversee the daily activities of the property including financial results, legal and compliance adherence and resident satisfaction.

• Assists the Site Manager to manage all aspects of a building’s occupancy.
• Answers phone calls, messages, and email promptly; within a few hours but never exceeding 24 hours.
• Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner.
• Meets with prospective tenants to show properties, conduct interviews, receive rental applications, and explain terms of occupancy.
• Processes applications and assists the Site Manager and maintains the waitlist.
• Contributes to team efforts by accomplishing related tasks as needed.
• Performs or assists with any operations as required to maintain workflow and to meet schedules.
• Complies with anti-discrimination laws regarding housing, renting, and advertising.
• Performs other duties as assigned.

Location: Onsite

Education & Experience

• High school diploma or general education degree (GED); Associate or Bachelor’s degree preferred.
• Minimum 1 year of related experience and/or training in the property management field.
• Valid Class D driver’s license required.

Knowledge, Skills & Abilities

• Excellent time management and communication skills are necessary.
• Basic personal computer skills that include the ability to send/receive email messages, post information to a database or spreadsheet, and perform basic word processing, bookkeeping, and/or data entry.
• Proficient with a tablet or similar device for daily tasks.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write correspondence and fill out completed spreadsheets.
• Ability to speak Spanish is highly preferred, but not required.
• Ability to add, subtract, and divide in all units of measure using whole numbers, common fractions, and decimals.
• Ability to apply common sense understanding to carry out detailed instructions.
• Ability to deal with problems involving issues that may arrive in the day to day operations.

Physical Demands & Work Environment

While performing the duties of the job, the employee is:

• Regularly required to stand; walk; use hands to finger, handle, or feel; and talk or hear.
• Frequently required to reach with hands and arms.
• Occasionally required to climb or balance; stoop, kneel, crouch, or crawl; and taste or smell.
• Regularly lift and/or move up to 50 pounds and occasionally lift and/or move up to 80 pounds.
• May be exposed to moving mechanical parts, fumes or airborne particles,, and outside weather conditions.
• May be exposed to high, precarious places; toxic or caustic chemicals; risk of electrical shock; and vibration.
• The noise level in the work environment may become loud.

Urban League of Rochester is an Equal Opportunity Employer. We provide equal employment and advancement opportunities to all employees and applicants for employment, without regard to race, color, religion, gender identity, age, sex, pregnancy, disability, national origin, sexual orientation, citizenship, veteran status, or any other characteristic protected by law.