Program Success Manager in India at Jobgether

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Program Success Manager in India.

This role is centered on guiding and supporting learners through their educational journey, ensuring they stay engaged, motivated, and on track to complete their programs successfully. You will act as a trusted partner to students, building meaningful relationships and providing consistent, proactive outreach across multiple communication channels. The position is highly people-focused, requiring empathy, emotional intelligence, and strong communication skills to help individuals navigate challenges and stay accountable to their goals. You will own a portfolio of students and directly influence their learning outcomes, retention, and success rates. Working in a dynamic, mission-driven environment, you will collaborate closely with internal teams to continuously improve the student experience. This is a high-impact role where your daily interactions translate directly into real career transformation for learners.

Support student success by driving engagement, accountability, and completion outcomes across assigned cohorts, including:

• Owning a portfolio of students and ensuring consistent engagement, retention, and progress throughout their learning journey
• Conducting proactive outreach via calls, SMS, and email to build relationships and provide ongoing support
• Coaching students on study habits, time management, motivation, and overcoming learning challenges
• Identifying at-risk students early and implementing interventions to re-engage and support their progress
• Monitoring cohort health and ensuring students are progressing according to program milestones
• Collaborating with mentors, support teams, and internal stakeholders to resolve student issues effectively
• Sharing insights from student interactions to improve programs, processes, and learner outcomes
• Leveraging digital tools and AI-assisted workflows to improve efficiency and communication quality

The ideal candidate brings strong interpersonal skills and a passion for helping others succeed, combined with the ability to manage high-volume, relationship-driven work:

• 3+ years of experience in customer success, advising, coaching, student support, or consultative sales roles
• Strong communication skills with the ability to build trust quickly and manage sensitive conversations with empathy
• High emotional intelligence and a people-first mindset focused on motivation and accountability
• Ability to manage multiple student relationships and priorities in a fast-paced environment
• Proactive, action-oriented approach with strong follow-through and ownership mentality
• Comfort working with data and tools such as HubSpot, Slack, and Google Workspace
• Ability to identify patterns, spot risks early, and take initiative to resolve issues
• Genuine passion for helping people achieve personal and professional growth

• Competitive compensation aligned with experience
• Remote-first work environment with flexibility
• Opportunity to make a direct impact on student lives and career outcomes
• Mission-driven culture focused on education and workforce transformation
• Exposure to coaching, learning, and student success best practices
• Collaborative, supportive, and people-centered team environment
• Access to modern tools and AI-enabled workflows to enhance productivity