Lead Shop Technician in Greensburg, Pennsylvania at Taurus Industrial Group
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Job Description
POSITION SUMMARY
The Lead Shop Technician delivers advanced technical service on hydraulic and induction heating/bolting equipment within the Depot Repair Center, and serves as the primary liaison between Taurus, OEM partners, and clients. This role directly supports SP&R growth by driving asset utilization, converting idle equipment into rental revenue, and identifying expansion opportunities across the Northeast region.
KEY RESPONSIBILITIES
- Manage service and repair workflow for hydraulic and induction heating/bolting equipment against OEM production schedules.
- Identify underutilized assets and convert them into revenue-producing rental inventory.
- Support rental and asset-based portfolio growth across industrial and power services in the Northeast through proactive opportunity identification.
- Perform shop installations, diagnostics, repairs, and preventative maintenance; support field services (bolting, heat treating, field machining, specialty tooling).
- Process repair orders, allocate components, and coordinate parts procurement with management and vendors.
- Document all service, repair, and maintenance activity accurately and promptly for depot and client records.
- Serve as the technical face of Taurus to clients and OEM partners, upholding service quality and reputation.
- Uphold quality control, safety, and operational compliance within the repair center and machine shop.
- Partner with technicians, sales, and management to resolve issues, improve process, and drive customer satisfaction.
QUALIFICATIONS
- High school diploma required; technical/trade certification preferred. 5–6 years of experience in an industrial or technical service environment.
- Strong working knowledge of electrical, mechanical, and specialty equipment relevant to Taurus's service lines.
- Ability to read and interpret technical manuals, blueprints, and OEM documentation.
- Strong troubleshooting, problem-solving, and attention to detail.
- Effective written and verbal communication for client- and OEM-facing responsibilities.
- Demonstrated commitment to safety standards and best practices.
PHYSICAL DEMANDS
- Primarily shop-based; approximately 10% sitting, 30% walking, 60% standing.
- Regular lifting, carrying, and moving of tools, equipment components, and documentation.
- Occasional travel between company locations, client sites, and depots.
KEY PERFORMANCE INDICATORS
Performance in this role will be measured against the following targets:
KPI | Target | Frequency |
Repair Turnaround Time | ≥95% of jobs completed within OEM-scheduled window | Monthly |
First-Time Fix Rate | ≥90% of repairs resolved without repeat visit/rework | Monthly |
Idle Asset Conversion | Identify and convert ≥4 underutilized assets/quarter to rental-ready inventory | Quarterly |
Documentation Compliance | 100% of service/repair logs completed within 24 hrs of job close | Monthly |
Rental Opportunity Pipeline | ≥6 qualified customer/project leads sourced (Northeast region) | Quarterly |
Safety Compliance | Zero recordable incidents; 100% adherence to shop safety protocol | Monthly |
Customer/OEM Satisfaction | ≥4.5/5 average feedback score from client and OEM liaison interactions | Quarterly |
This position is critical to the smooth operation of the Depot Repair Center and GTS Rentals, and contributes directly to SP&R's growth objectives.