Patient Access Specialist - Imaging in Pleasant Prairie, Wisconsin at Froedtert South, Inc.

Patient Access Specialist – Imaging

Be the First Step in a Patient's Care Experience.

As a Patient Access Specialist supporting Imaging Services, you'll be one of the first people patients encounter when accessing diagnostic care. You'll help make the registration, scheduling, and check-in process clear, accurate, and welcoming.

This role is ideal for someone who enjoys helping people, staying organized, and working in a fast-paced healthcare environment.

What You'll Do

• Schedule, reschedule, and cancel imaging appointments.
• Complete patient registration and pre-arrival registration.
• Verify demographic and insurance information.
• Perform patient check-in and check-out.
• Collect applicable copays, balances, and payments.
• Provide patients with appointment instructions and information.
• Answer telephone calls and route questions appropriately.
• Collect and route patient messages to the appropriate care team.
• Manage assigned work queues.
• Support referral and prior-authorization processes.
• Maintain accurate patient information in healthcare systems.
• Provide professional, compassionate service to patients and families.

What We're Looking For

• High school diploma or GED.
• Healthcare, business, or customer-service experience preferred.
• Experience with patient registration, scheduling, or insurance verification helpful.
• Medical terminology knowledge preferred.
• Strong attention to detail and accuracy.

Pay & Benefits

$18.00 - $ 27.50 per hour | Differentials for PMs & Nights

Pay is based on experience.

Benefits:

• Medical, dental, and vision insurance
• Retirement plan with employer contribution
• Paid Time Off (PTO)
• Tuition reimbursement
• Career development opportunities
• Employee discount programs

Why Froedtert South?

Patient Access plays an important role in the patient journey. You'll help patients navigate their care while supporting the Imaging team and ensuring appointments and registrations are handled accurately and efficiently.