Plumbing Service Manager in San Diego, California at Bill Howe Plumbing, Inc.

Bill Howe started AM/PM Sewer & Drain Cleaning in 1980. The company began out of Bill Howe’s studio apartment in Pacific Beach, with one goal in mind – give San Diego residents a plumbing company they can trust and continuously build a repeat customer base. By 1983, Tina Howe joined the ranks of Bill Howe as the very first customer care representative. Together Bill and Tina laid the groundwork for the 200+ employees that call Bill Howe home. Today, the Bill Howe Family of Companies has evolved into San Diego’s most prominent home services company with an 80% repeat and referral customer base. We offer quality plumbing, epoxy lining, heating and air, and flood and restoration services alongside legendary customer service. We Know Howe!

All Team Members are expected to operate in line with our workplace core values which are:

The Bill H.O.W.E Way

Heart: Fiercely committed to the needs of our employees, communities, and customers

Opportunity: Focused on building career paths, promoting from within, and offering competitive training and educational opportunities

World-Class: The BEST at what we do

Ethical: Transparent, fair, and ethical

Pay & Benefits:

• Uniform, phone, computer, and vehicle provided by the company
• Full medical, dental, vision, and life insurance plans with 401k company matching
• Sick time: 40 hours front-loaded when you reach 90 days
• Paid time off: floating holidays & vacation starts accruing after 90 days
• Career advancement: BHP employees experience lasting careers with opportunities for growth and promotion within the organization.

Responsibilities:

• Oversee field leads and field technicians
• Directly responsible for training, managing, and evaluating field technicians
• Conduct ride-along with technicians, site visits with technicians, and provide feedback
• Ensure all work is completed to the highest quality standards and if necessary all permits are obtained
• Monitor field technicians and leads following company service guidelines for appearance and hygiene.
• Hold technicians accountable by coaching and supporting them toward determined key performance indicators.
• Communicate and monitor goals
• Manage workload and schedules to best utilize manpower and maximize profits
• Assist field leads in duties
• Facilitate weekly meetings
• Resolve customer issues or concerns to ensure complete satisfaction
• Ensure all department operations are carried out in compliance with local, state, federal, and company requirements
• Ensure all team members comply with OSHA safety standards.
• Harness a safety culture
• Provide feedback to executives regarding field trends, technician morale, safety issues, etc.
• Achieve budgeted average ticket and gross margin
• Meet or exceed all company goals
• Perform clerical duties associated with, but not limited to, field technician paperwork and personnel evaluations
• Carry out additional duties assigned by the Operations Manager

Qualifications:

• Minimum 3-5 years of experience as a Plumbing Service Manager required
• Knowledge of current code requirements
• Strong communication and coaching skills
• Clean driving record

Physical Requirements:

• Must be able to lift, push, pull, and/or move up to 25 pounds. Regularly required to sit, walk, stand, stoop, bend, squat, open doors, and climb/ descend stairs.
• Operate standard office equipment (computers, phones, copier, fax machine or scanner).

Environmental Conditions:

• Climate-controlled Office/Field setting.

Bill Howe Plumbing, Heating & Air, Restoration & Flood is an Equal Opportunity/Affirmative Action Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, or sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law. Please view the Equal Employment Opportunity Posters provided by OFCCP here.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact our Human Resources Department at (800) 245-5469.