Enrollment/Intake Specialist in Forrest City, Arkansas at East Arkansas Family Health Center Inc

Forrest City, Arkansas (School Base Site)
Full-Time

East Arkansas Family Health Center is seeking a friendly, organized, and customer-focused Enrollment & Intake Specialist to join our Forrest City, Arkansas clinic team. This position plays a vital role in creating a positive patient experience by assisting with patient registration, enrollment, scheduling, insurance verification, eligibility determination, and front office operations.

The ideal candidate enjoys helping others, thrives in a fast-paced healthcare environment, and is committed to providing exceptional customer service while ensuring patients have access to affordable, quality healthcare.

At East Arkansas Family Health Center, we believe healthcare begins with compassion. As a Federally Qualified Health Center (FQHC), our mission is to improve the health of the communities we serve by providing accessible, high-quality healthcare throughout Eastern Arkansas.

• Employee-only medical insurance premium paid 100% by EAFHC
• Wellness Benefit Card to help reduce medical and prescription costs
• Dental and Vision Insurance
• Voluntary Benefits including:
  • Short-Term Disability
  • Long-Term Disability
  • Accident Insurance
  • Hospital Indemnity
  • Critical Illness Coverage

• Generous Paid Time Off (PTO)
• 10 Paid Holidays, including your birthday
• Paid Sick Leave accruing at 8 hours per month

• 401(k) Retirement Plan with up to a 4% employer match after one year
• Company-paid continuing education opportunities
• Professional development and career advancement

• Collaborative and supportive healthcare team
• Mission-driven organization
• Opportunity to make a meaningful difference in your community

• Enroll new and existing patients into East Arkansas Family Health Center programs.
• Verify insurance eligibility and benefits.
• Determine patient eligibility for the Sliding Fee Discount Program.
• Collect and review proof of income and required documentation.
• Educate patients on the Sliding Fee Discount Program and enrollment requirements.
• Enroll patients in the Patient Portal and provide education on its benefits.
• Maintain accurate patient demographic and insurance information within the Electronic Medical Record (EMR).

• Welcome patients and visitors with professionalism and compassion.
• Schedule, reschedule, confirm, and cancel patient appointments.
• Answer incoming telephone calls and direct them appropriately.
• Verify and update patient demographic information.
• Identify and document the patient's reason for visit.
• Make appointment reminder calls and communicate payment expectations when appropriate.
• Maintain patient flow throughout the clinic.

• Collect co-pays, balances, and other patient payments.
• Balance and reconcile the daily cash drawer.
• Issue receipts and accurately document financial transactions.
• Maintain accountability for assigned cash and payment records.

• Provide exceptional customer service during every patient interaction.
• Explain clinic services and available programs.
• Assist patients with questions regarding appointments, enrollment, insurance, and financial assistance.
• Work collaboratively with clinical staff, providers, and administrative departments to ensure efficient patient care.

• Maintain compliance with HIPAA, OSHA, and organizational policies.
• Participate in Quality Improvement initiatives.
• Report unusual occurrences and patient concerns appropriately.
• Attend required meetings and training sessions.
• Perform other duties as assigned.

• High school diploma or GED.
• Minimum of one (1) year of customer service or medical office experience.
• Strong computer and data entry skills.
• Excellent communication and interpersonal skills.
• Ability to handle confidential information with professionalism.
• Strong organizational and multitasking abilities.
• Ability to accurately collect payments and balance a cash drawer.
• Ability to work independently and as part of a team.