Client Success Coach in Pinellas Park, Florida at Marketopia LLC

This role will be responsible for managing the relationship and marketing strategy for some of the firms largest and most successful clients. Client Success Coaches act as their Outsourced Marketing Manager and Success Coach architecting marketing strategies that produce the leads needed to achieve their sales goals. Additionally, this role resolves customer questions and offer marketing and lead generation strategies to drive their company revenue.

This position is a mid-level role within the organization reporting directly to the Client Success Manager. This role manages the marketing strategy for up to 45 small to large IT/ERP Consulting firms and is responsible for ensuring client success through superb customer services and by selling marketing and
lead generation services that help them succeed.

Essential functions
Manage up to 45 Accounts - Designing, Selling and Managing Marketing & Demand
Generation Solutions in a consultative approach. This role is the outsourced CMO.
Present and sell company products and services to existing customers
Responsible for creating an annual marketing plan and strategy.
Responsible for client monthly marketing update.
Reach agreed upon sales targets
Ensure client satisfaction with regard to areas of opportunities or client needs
Experience and ability to work in CRM and HubSpot
Any other duties as assigned

Competencies
Client facing meetings in-person or over video conference
Updating CRM with detailed notes about client conversations
Sales presentations to clients regarding applicable cross-sell opportunities
Onboarding meetings with clients
Creating Annual Strategic Marketing Plans
Ongoing training to increase knowledge in marketing and sales
Attend events to develop professional knowledge.
Contact current or potential customers to promote products or services.
Deliver promotional presentations to current or prospective customers.
Demonstrate products to consumers.
Develop proposals for current or prospective customers.
Discuss design or technical features of products or services with technical personnel.
Explain financial information to customers.
Explain technical product or service information to customers.
Gather customer or product information to determine customer needs.
Maintain records of sales or other business transactions.
Prepare sales or other contracts.
Recommend products or services to customers.
Sell products or services.

Work environment
The team member may occasionally come into contact with Fumes or airborne particles; may regularly work near Outdoor weather conditions; the team member will regularly Work near moving mechanical parts; Risk of electrical shock.

Physical demands
The team member will occasionally Stand; Walk; the team member will frequently climb or balance; stoop, kneel, crouch, or crawl; the team member will regularly sit; use hands to finger, handle, or feel; Reach with hands and arms; Talk or hear; the team member will regularly be expected to lift Up to 10 pounds; Up to 25 pounds; Up to 50 pounds;

Visual demands
Specific vision abilities required by this job include Close vision; Distance vision; Peripheral vision; Depth perception; Ability to adjust focus

Travel required
Willingness to travel up to 25% to attend conferences to develop relationships with prospects, clients and partners

Required education and experience
At least 2+ years of experience; BS/BA in Business or relevant field is preferred
2-5 Years’ experience in an Account Management Success or similar position required
Experience with Marketing IT Products and Services Highly Desired
Previous experience in marketing, sales, or other related fields required
Familiarity with CRM platforms; preferably CRM and/or HubSpot
Ability to build rapport with clients
Strong negotiation skills
Deadline and detail-oriented
Organizational Skills
Ability to work and collaborate in a team setting
Outgoing and Positive personality
Conference networking, tradeshows experience
Aptitude to generating excitement in prospects to encourage them to invest in their own success.
Ability to work independently while collaborating with peers and management to achieve goals
Strong salesmanship qualities
Strong writing skills and experience creating sales proposals
Strong knowledge of marketing
Knowledge of marketing and creative services
Ability to prioritize and multitask Positive and professional demeaner
Outgoing and Positive personality
Excellent verbal and written
Excellent sales and customer service skills.
Excellent interpersonal and negotiation skills.
Strong negotiation skills
Intermediate computer skills a must (Microsoft Office 365, web browsing, researching)
Strong sense of personal integrity and a high degree of personal responsibility/accountability
Comfort with multiple, shifting priorities and short deadlines
The ability to work closely and easily with a diverse team
Team player that has fun on the job while getting a lot done
Mac user is essential.
Critical thinker and problem-solving skills
Team player
Good time-management skills
Experience closing long term, high dollar contracts

Preferred education and experience
BS/BA in Business or relevant field is preferred
Lead generation
Managing a tradeshow booth
Networking at Conferences

Additional eligibility requirements
Must possess the ability to prioritize work and meet deadlines
Must be a self -starter
Must be able to multi-task and work in a dynamic, fast-paced environment

Other duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member for this job. Duties, responsibilities and activities may change at any time with or without notice.