F & I Manager in Wilmington, North Carolina at Parkway of Wilmington

Finance and Insurance Manager

Location: Wilmington, North Carolina

Come make the Parkway difference where we have a friendly, professional, diverse, work environment. Our team is the expert at making sure our customers are satisfied and feel right at home. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties and Responsibilities

• Sells financing and insurance to customers.
• Responsible for the attainment and gross production of financial services’ goals and objectives.
• Reviews customer credit applications.
• Presents extended service contracts and other owner protection programs available to customers.
• Assesses profitability to dealership of financing arrangements.
• Develops and monitors guidelines for working with customers to ensure maximum customer satisfaction.
• Exemplifies the Company’s Core Values.
• Assists in setting the tone for a comfortable, professional work environment.
• Ensures necessary documentation for each deal is complete by utilizing a deal checklist.
• Works closely with sales team, maintains effective employee relations.
• Acts as liaison between the customer and the lending institution.
• Ensures adherence to F&I reporting requirements of company.
• Attends weekly manager meetings.
• Maintains CSI at or above Company standards.
• Adheres to an organized, clean, and safe work area.
• Participates in required training.
• Records all hours worked accurately in company timekeeping system.
• Follows Safeguards rules and regulations.
• Complies with Company policies and procedures.
• Maintains Required Certifications.
• Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
• Other duties as assigned.

We are an EEO Employer welcoming diversity.

Required Education/ Experience:

• Degree or commensurate finance experience.
• Knowledge of dealership finance and insurance procedures preferred.
• Knowledge of regulations and laws governing financing in the automotive industry.
• Ability to work with lenders and financial institutions.
• Prior automotive sales experience desired.
• Safe driving record with valid driver’s license.
• Sales representative license of automobiles will be required.
• Commitment to Exceeding Customer Satisfaction and Enthusiasm.
• Advanced knowledge of Microsoft Office products.
• Advanced ability to operate Finance and Insurance portion of Dealer Management System.
• Ability to understand and follow instructions.
• Ability to communicate effectively with customers and company personnel.
• Strong interpersonal and persuasive selling skills.
• The position requires regular and predictable attendance.
• Scheduled shifts may include evening hours, weekends, and holidays.
• While performing the duties of this job, the employee is regularly required to talk or hear.
• The employee is frequently required to stand; walk; and sit.
• Must be able to lift up to five pounds.
• Duties are performed primarily in finance and insurance and sales areas.
• Considerable time spent on the phone and at a computer.
• Work involves frequent customer contact and interaction with lending institutions.
• Ability to read and comprehend instructions, correspondence, and memos.
• Ability to effectively present information in one-on-one and small group situations to customers and other employees.
• Ability to add, subtract, multiply, and divide.
• Knowledge of bank and insurance terminology and procedures.
• Ability to review and process sales contracts and finance documents.