Lafayette Restaurant Host in Washington, District of Columbia at B.F. Saul Company Hospitality

1. The Hay-Adams Handbook, the departmental Standard Operating Manual and our policies and procedures are part of this Job description
2. Adherence to the Hay-Adams Hotel grooming and appearance standards is imperative for this position
3. Provide information and answer questions with regards to the product and offerings of the Lafayette Restaurant and Private Dining
4. Be knowledgeable with regards to operating hours of all food & beverage outlets and any promotions or events
5. Learn and be familiar with VIP reports and hotel environment
6. Answer the phone in accordance with hotel standards
7. Accept reservations for the Lafayette Restaurant and the Private Dining Room, by taking information such as guest name, time of reservation, party size, a phone number, and a credit card number
8. Prepare a seating assignment before each meal period which considers the special requests and preferred needs of guests
9. Welcome and greet all guests at the front door of the restaurant in a timely manner and follow all Hotel service standards and procedures
10. Seat patrons by escorting them to their assigned table, pulling out chairs, placing napkins, and handing out menus. Answer any questions from the guest, especially regarding menu or hotel items
11. Walk through the dining room to ensure guests are satisfied; answer questions and advise servers and bus persons of any specific service needs
12. Handle any guest request or complaints within reason or coordinate with the Manager on shift if needed
13. Maintain work area in a professional manner and ensure that the noise level in all work areas is kept to a minimum
14. This position requires excellent guest service skills and an understanding that customer care has the highest priority
15. Perform any other reasonable duties as required and directed

The actual base pay offered is determined by several variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held. Base pay is one component of B. F. Saul Company & Affiliates total compensation package, which also includes access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, bonus plans and more

The Hay-Adams is proud to be an equal opportunity workplace dedicated to pursuing and hiring diverse professionals.

Equal Opportunity Employer/Veterans/Disabled