Quality Control Manager in West Grove, Pennsylvania at Miller Edge Inc

We are seeking an experienced and results-driven Quality Control Manager to lead and oversee our Quality Management System (QMS) and quality assurance initiatives within a manufacturing environment. The ideal candidate will be responsible for ensuring compliance with customer, company, and regulatory requirements while driving continuous improvement across all quality processes.

This role will manage quality inspections, audits, supplier evaluations, corrective actions, and ISO-related activities to ensure products consistently meet established standards. The Quality Control Manager serves as a key leader in maintaining operational excellence and fostering a culture of quality throughout the organization.

Key Responsibilities

• Develop, implement, maintain, and continually improve the Quality Management System (QMS).
• Ensure processes required by the QMS are established, documented, implemented, and maintained.
• Monitor and report Quality Key Performance Indicators (KPIs) to management.
• Promote awareness of customer requirements throughout the organization.
• Coordinate inspections, audits, and compliance activities with regulatory agencies and customers.

• Maintain document control procedures for the approval, review, revision, and distribution of quality documents.
• Ensure quality records are properly maintained, protected, stored, retrievable, and retained according to company requirements.
• Lead management reviews of the QMS to ensure ongoing suitability, effectiveness, and compliance.
• Establish and monitor quality objectives and performance metrics.
• Ensure compliance with ISO standards and process control procedures.

• Develop and manage an internal audit program aligned with QMS requirements.
• Analyze quality data to identify trends, risks, and opportunities for improvement.
• Lead investigations into quality issues, nonconformances, customer complaints, and corrective actions.
• Coordinate preventative and corrective action programs and ensure effectiveness through follow-up reviews.
• Drive continuous improvement initiatives that enhance product quality, process efficiency, and customer satisfaction.

• Evaluate, qualify, and re-evaluate suppliers to ensure quality expectations are met.
• Maintain supplier quality records and performance assessments.
• Oversee in-process and final product inspections throughout manufacturing and order processing operations.
• Ensure testing and measuring equipment are properly utilized and maintained.

• Provide quality-related training and onboarding for new employees.
• Ensure employees understand their quality responsibilities and QMS requirements.
• Collaborate with production, engineering, operations, and leadership teams to achieve quality objectives.
• Foster a culture of accountability, compliance, and continuous improvement.

• Bachelor's Degree in Engineering, Business, Quality Management, Science, or a related field preferred.

• Minimum of 5 years of quality management or quality control experience in a manufacturing environment.
• Experience managing Quality Management Systems and quality improvement programs.
• Knowledge of ISO standards, auditing processes, and process control procedures.
• Experience with testing and measuring equipment, technical drawings, measuring tapes, and weight scales.
• Proven leadership, strategic thinking, and problem-solving abilities.

• Strong verbal and written communication skills.
• Exceptional organizational skills and attention to detail.
• Excellent analytical, troubleshooting, and decision-making abilities.
• Effective time management and project management skills.
• Ability to manage multiple priorities in a fast-paced manufacturing environment.
• Proficiency with Microsoft Office Suite and quality reporting tools.
• Ability to lead teams and influence cross-functional stakeholders.

• Ability to stand, walk, and move throughout the manufacturing facility for extended periods, up to 8 hours or more per day.
• Manual dexterity to operate hand tools and inspection equipment.
• Ability to inspect products, equipment, and documentation, including identifying color variations, defects, and measurement readings.
• Ability to lift and/or move up to 25 pounds occasionally.
• Comfortable working in manufacturing and warehouse environments with exposure to machinery, noise, temperature variations, and required PPE.
• Flexibility to work additional hours as needed to support production schedules, audits, investigations, and quality-related activities.

• Opportunity to lead quality initiatives and drive operational excellence.
• Collaborative manufacturing environment focused on continuous improvement.
• Competitive salary and benefits package.
• Career growth opportunities within a growing organization.

Apply today and play a critical role in ensuring the quality, reliability, and success of our products and processes.