Seasonal Retail Associate in Rochester, New York at Palmer Food Service

Palmer Food Services is looking to hire multiple Retail Associates for the upcoming busy holiday season! This seasonal position runs from October through January, offering an exciting opportunity to join our team during one of the most dynamic times of the year. As a Retail Associate, you'll play a key role in providing excellent customer service, assisting with product displays, handling transactions, and ensuring our customers have a positive shopping experience. If you're enthusiastic, customer-focused, and thrive in a fast-paced environment, we’d love to have you on board!Why Palmer Food Services?

We offer competitive wages and a generous benefit package that contributes a significant amount to your total compensation and your personal well-being. Additionally, there are opportunities to distinguish yourself and move up in our established company through excellent performance and by contributing to our company mission, vision, and values. We value each member of our diverse and talented team - because at Palmer Food Services, our associates are our unfair advantage.

What We Value:

Honesty & Integrity

Service & Excellence

Collaboration & Teamwork

Family & Community

Dependability & Loyalty

Compassion

Roles and Responsibilities:

• Assist customers with inquiries about fresh fish, meats, menu items, and grocery products. Provide basic knowledge of product types, cuts, cooking methods, and sale items.
• Deliver exceptional customer service by being polite, friendly, and attentive. Ensure a welcoming environment for all customers.
• Answer phone calls with appropriate greetings and assist with customer inquiries.
• Keep work areas clean, neat, and well stocked. This includes inventory for the fresh fish case, meat case, cooked food, and grocery areas.
• Maintain a basic understanding of items sold in the Market to answer customer questions about products and features.
• Provide guidance on special or featured products, and suggest cooking tips when necessary.
• Ensure work areas are clean, organized, and well-stocked, including the fresh fish case, meat case, chef-prepared foods, and grocery sections.
• Monitor inventory levels and restock as needed to maintain product availability.
• Operate the cash register and assist with customer transactions, including cash, check, credit cards, food stamps, gift cards, and loyalty cards.
• Handle customer service matters related to sales, such as special orders, complaints, and refunds, efficiently and professionally.
• Remain flexible and adjust break times when the store is busy to prioritize customer service.
• Follow the guidelines in Palmer Food Services’ Handbook and understand the Company’s Culture, Goals & Objectives.
• Participate in cross-training in other areas as necessary to support broader company operations.
• Communicate customer concerns, feedback, and needs with the Manager on Duty to ensure customer satisfaction.
• Collaborate with management and other associates to meet the needs of the customers and the business.
• Maintain a professional image with appropriate dress and grooming, in accordance with company guidelines.

Qualifications:

• Strong interpersonal skills, friendly, outgoing personality
• Excellent written and verbal communication skills
• High school diploma or equivalent
• Ability to work in a fast-paced retail store environment

Salary:

$16.00- $17.00/ a hour

Shift:

Multiple Shifts Available

Physical Demands:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to stand for extended hours, typically 6-8 hours per shift.
• Frequent walking throughout the store, stockroom, and other areas.
• Ability to lift and carry items ranging from 10 to 50 lbs. regularly (e.g., boxes of produce, grocery items, and inventory).
• Frequent bending, stooping, and crouching to stock shelves, retrieve items, and assist customers.
• Frequent reaching above shoulder height and stretching to stock items on high shelves or retrieve products.
• Frequent grasping of items and use of hands for operating equipment (e.g., cash registers, scanners, and point-of-sale systems).
• Ability to read product labels, shelf tags, and customer transactions, as well as maintaining awareness of surroundings for safety.
• Clear communication with customers, coworkers, and managers, often in a noisy environment.
• Quick, coordinated hand movements to handle and package groceries or prepare food products.
• Occasional squatting or kneeling to clean, restock lower shelves, or assist customers at floor level.

Benefits of working Full-Time at Palmer Food Services:

Medical, Dental and Vision Insurance

Paid Benefit Time (PTO, Holiday and Sick)

401k Retirement Plan with Employer Matching

Eligibility for Annual Profit-Sharing Bonus

15% Employee Discount on Retail Grocery Items (Includes Fresh Meat & Seafood)

Associate Discounts on Warehouse Food Products

Employee Appreciation Events

And much more

#HP