Desktop Support Technician in Alachua, Florida at RTI Surgical Inc

RESPONSIBILITIES

• Provides software and hardware support to all on-site and remote employees with a high level of customer service
• Coordinates the setup, configuration, and installation of all laptop and desktop computers and network printers
• Troubleshoots and resolves all hardware and software problems pertaining to company devices
• Installs and supports licensed and internal software and hardware
• Provides access to systems and software through Active Directory accounts
• Triages help desk requests via phone and ticket system in a timely manner and with a high-level of customer service
• Accurately records, updates, and documents requests using the IT service desk system
• Maintains inventory of devices provided by the company with a high degree of accuracy
• Provides additional support for various IT projects
• Other duties as assigned

REQUIREMENTS

Education

• High School Diploma or equivalent

Experience

• 0-3 years of experience in desktop support

Certification

• A+ or MCP certification preferred

Skills

• Strong verbal and written communication skills.
• Computer software and system troubleshooting
• Customer Service
• Problem solving methodologies

Travel

N/A

SAFETY

Physical Requirement

• Move or lift objects up to 25 pounds
• Frequent (>75%) stationary position (standing or sitting) while utilizing digital displays
• Frequent (>75%) fine manipulation using hands and fingers (typing, clicking, etc.)

Working environment

Onsite: Office environment with assigned workstation

This position may require the use of personal protective equipment during various tasks/activities including but not limited to, gloves, masks and safety glasses.

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