Resource Navigator Assistant in Pulaski, Virginia at New River Community Action Inc

This is part-time, 30hours/week, full-year position with full benefits.

General Description
The Resource Navigator Assistant works collaboratively with the Resource Navigator, Director of Community Assistance and Outreach, and other NRCA staff to support individuals and families in identifying and accessing community resources and services.

Main Duties and Responsibilities
1. Serves as a welcoming first point of contact for participants. Gathers initial information, assists with forms and documentation, helps identify immediate needs and priorities. Ensures participants understand next steps and connects them with other staff when additional assessment or support is needed.
2. Assists participants in identifying and accessing community resources, including food assistance, housing, transportation, utilities, employment, healthcare, and other supportive services. Provides information about available programs, assists with applications as appropriate, and supports warm connections to partner organizations.
3. Supports the daily operation of the Community Resource Center, including greeting participants, answering phones, responding to general inquiries, maintaining welcoming and organized environment, and ensuring resource materials are accessible and current. Helps create an environment where participants can comfortably ask questions and learn about available services, even when their initial need falls outside a specific NRCA program.
4. Provides administrative assistance to the Resource Navigator and Community Resource Center, including copying, scanning, filing, data entry, scheduling, preparing materials, tracking routine follow-up items, and maintaining organized records
5. Conducts routine participant follow-up by making phone calls, sending reminders, gathering outstanding documentation, confirming whether referrals or services have been accessed, and communicating unresolved needs or barriers to the Resource Navigator.

Knowledge, Skills, and Abilities
• Be able and desire to work well with, people of various cultures from low-income backgrounds. Excellent communication skills required.
• Have an approach to working with families that is empathetic, nonjudgmental, respectful, and professional.
• Be knowledgeable regarding issues related to poverty.
• Strong interpersonal skills.

Driving is an essential function of the job. Must possess a valid driver's license and have a safe driving record.

Education and Experience
High school diploma or equivalent. Associate’s degree in Human Services, social work, psychology or a related field preferred.

Before employment, the applicant must sign authorizations for NRCA to perform DMV and Criminal Record Checks. Pre-employment drug testing is also required.
Application Deadline: October 31, 2026, or until the position is filled. USDA is an equal opportunity provider, employer, and lender. EEO/AA