Agency Support Specialist in Wilkes-Barre, Pennsylvania at The Children's Service Center of Wyoming Valley

The Agency Support Specialist will support access to services by welcoming clients and visitors, coordinating appointments and referrals, and assisting with registration, insurance verification, authorizations, and payments. Working closely with administrative staff, clinicians, and providers, this position helps maintain an organized and efficient flow of care while providing professional service consistent with the organizations mission and values.

Key Responsibilities

• Greet clients and visitors in a professional and compassionate manner
• Collect co-pays, payments, and provide receipts as needed including sliding scale
• Facilitate and process all external referrals
• Maintain and coordinate provider schedules for med clinic
• Obtain and secure prior authorization for outpatient behavioral health services
• Verify insurance eligibility, including Medicaid, Medicare, and sliding fee scale documentation
• Assist clients with registration paperwork and translation support as needed (if bilingual)
• Collaborate with registration staff, intake clinicians, and providers to coordinate client flow
• Support clients with referrals, authorizations, and other administrative tasks as directed
• Uphold the mission and values of the organization, emphasizing equitable and culturally competent care

Employee Benefits Include :

• FREE Health Care/Medical Coverage
• Affordable Dental, Vision & Supplementary Insurances
• FREE Life Insurance & FREE Long Term Disability
• Safe Harbor 401k with Dollar-for-Dollar Matching
• FREE Employee Assistance Programs
• Yearly Annual Raises & Payday Flexibility - Control WHEN You Get Paid
• Tuition Reimbursement - Advanced Degree & Development Opportunities
• Student Loan Assistance Program ($150 per month on existing student loans)
• FREE Licensure, Supervision, Trainings, CEU/CME Reimbursement & Credentialing!
• FREE Subscription to the Calm App
• Employee Referral Bonuses
• Flexible Holiday Time - Personal, Sick & Vacation Time Accrues at Day 1 of Employment!
  • Additional Benefits:
    • Phone Plan Discounts & Online Shopping Discounts
    • Workplace Banking Program Benefits
    • Flexible Spending Accounts . . . . AND MANY MORE!!

**CSC/RCC have been Voted and Certified as a Great Place to Work for 2025-2026!**

• High school diploma or equivalent required; additional training in medical administration preferred
• Experience working with underserved and diverse client populations strongly preferred
• Proficiency with Electronic Health Record (EHR) systems; experience with eClinicalWorks, NextGen, SmartCare or similar systems is a plus
• Strong communication skills, both verbal and written
• Bilingual (e.g., English/Spanish) preferred or as required by client population
• Knowledge of Medicaid, Medicare, managed care plans, and sliding fee scale processes
• Professional, empathetic, and client-centered approach to customer service
• Ability to manage multiple priorities in a fast-paced clinical environment