Product Builder in Schaumburg, Illinois at Wheels, Inc.

JOB OVERVIEW

Product Builder is a junior to mid-level, highly versatile product generalist who helps turn strategy into shipped products and agents at speed. Reporting into Product, but assigned to the Wheels X speedboat team, you will own product discovery, requirements, and delivery for high-impact initiatives, particularly across vehicle registration (initial and renewals) and operational products, ensuring engineers and AI agents are always working against clear, well-scoped problems definitions.

This is a hands-on builder role: part product manager, part agent builder, part product designer, part technical problem-solver. You will run discovery with operations, clients, drivers and our Product Operations Leader, translate user needs into crisp requirements, partner closely with engineers day-to-day, and push work across the finish line. Paired with a deeply technical engineering team, this position emphasizes hands-on product development and technical problem-solving over operational work.

Success in this role means accelerating velocity, reducing rework, and unlocking EBITDA impact—by making sure the right product work happens before engineers build. You will thrive in ambiguity, move fast without perfect information, and take full ownership of outcomes.

KEY RESPONSIBILITIES - ESSENTIAL FUNCTIONS

• Product Discovery & Definition
  • Conduct user and operator interviews to identify pain points, needs, and opportunities.
  • Lead lightweight but effective discovery cycles and prototyping—problem framing, solution exploration, and validation.
  • Translate messy inputs into clear problem statements, user journeys, and success metrics.

• Product Execution
  • Write clear, actionable user stories, requirements, and acceptance criteria.
  • Partner daily with engineers to scope, sequence, and refine work.
  • Ensure engineering is rarely blocked due to unclear requirements or missing product decisions.
  • Own features end-to-end—from discovery through delivery and iteration.
  • Align stakeholders around scope, tradeoffs, and delivery timelines.

• Design & Prototyping
  • Rapidly design and prototype solutions (wireframes, workflows, functional demos) to drive alignment, using AI and low-code tools to accelerate iteration and validation.
  • Collaborate with design and engineering partners to rapidly iterate solutions.

• AI-First Product Development
  • Leverage AI tools and agents to accelerate discovery, documentation, analysis, and delivery.
  • Actively explore where AI can improve product workflows, user experience, and internal efficiency.

• Agent Development
  • Build products and workflows with an Agent-first mindset
  • Design, build, and deploy AI agents that automate end-to-end workflows, moving beyond demo use cases into scalable, production environments.
  • Help define agent scope, decision boundaries, and human-in-the-loop controls, ensuring autonomy is applied thoughtfully and safely.
  • Use real-world usage and feedback to continuously improve agent performance, reliability, and user experience.

LEADERSHIP RESPONSIBILITIES

• No direct reports.

• Leads through ownership, clarity, and quality of execution.

• Acts as a strong product partner and role model within the Wheels X team.

COMPETENCIES - SKILLS

• End-to-End Product Ownership: Comfortable owning problems from discovery to shipped solution.

• Bias for Action: Moves quickly, makes decisions with incomplete data, and iterates fast.

• Product Instincts: Strong intuition for user needs, workflows, and practical solutions.

• Technical Fluency: Able to work closely with engineers, understand system constraints, and discuss tradeoffs.

• Systems Thinking: Understands how frontend, backend, data, and operations connect.

• Clear Communication: Writes precise requirements and explains complex ideas simply.

• Adaptability: Thrives in fast-moving environments with shifting priorities.

• AI-First Mindset: Curious, experimental, and proactive in using AI tools day-to-day.

EDUCATION AND EXPERIENCE

• Bachelor’s degree in a technical field (STEM) or business

• 2–4 years of experience in a product, technical, or builder role at a fast-paced technology company. Preferably experience with deploying AI agents in production environments

• Demonstrated experience with:

• User research and requirements gathering

• Writing user stories and PRDs

• Partnering closely with engineers in delivery

• Experience building prototypes, rapid iterations and demos with an AI first mindset to gather user feedback early and quickly

• Prior exposure to operations-heavy or workflow-driven products is a plus (not required).

CORE VALUES

At Wheels, we believe in fostering a culture that is built on our Core Values and Guiding Principles. We cultivate a culture of excellence and innovation by upholding these values, driving our collective success and growth.

• Integrity – Always act with integrity and honesty.
• One Team – Treat others with dignity and respect; act as a cohesive, inclusive and accountable team that is making a difference.
• Innovation – Drive continuous improvement, spark creativity and embrace next generation thinking.
• Customer Success – Ensure that customer and driver success is at the heart of everything we do.

CULTURAL ATTRIBUTES

At Wheels, our culture guides us how we work every day, and we look for team members who show these behaviors:

• Discipline Drives Quality – Plan the Trip: Think proactively, hold a high bar, follow through by leveraging experience and systems. To produce quality outcomes, we must be intentional and deliberate in everything we do, from big bets to daily execution.
• Intellectually Curious – Fuel Your Minds: Be bold, challenge assumptions, think differently, look outside the box. Strive to unlock your own thinking and create new possibilities.
• Commit and Deliver – Own It: Take responsibility for your work, from start to finish, and be accountable for the results. Think and act like an owner of the business.
• Relationships Matter – Share the Ride: Trust is central, both with key internal and external stakeholders. Relationships are not a side effect of work but a driver of success.

JOB SPECIFICATIONS, PHYSICAL DEMANDS AND WORK ENVIRONMENT

Work Environment: Hybrid in Schaumburg, with at least 2 days per week in-office.

Positions Type/Standard Schedule: Full-time, Monday through Friday

Travel: Minimal to none

Physical Demands: Ability to sit or stand for extended periods; use computer, phone, and standard office tools

DISCLAIMER

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Wheels recognizes benefits are a significant part of your employee experience, and we've created a robust benefits package that is market-leading, competitive offerings so you and your family can receive outstanding care. Please click here for an overview of the benefits available to you and your family.

Pay Range:

The base salary range for this position is listed above. This position is eligible to participate in the annual incentive plan which is based on company performance and individual performance. Compensation ranges are based on several factors including job function, level, and geographic location. Final offer amounts are determined by multiple factors including candidate experience, education, certifications, skill level and expertise, and may vary from the amounts listed here.

As one of the largest fleet management companies in North America, Wheels features a portfolio of 900,000+ vehicles under management across the continent, a global alliance in 61 countries, and a client base that consists of some of the best-known businesses in the world. No matter the industry type or business size, we’re proud to work across sales and service fleets, trucks and equipment, and last mile delivery to ensure we power your potential.

The culture at Wheels is the secret to our 80+ years of success. And the reason people choose to join — and stay with — our team.

When you join the team, you'll work with professionals who are passionate, friendly and smart. We foster a welcoming and inclusive environment for all, combined with the encouragement to continuously learn and grow. From day one, we invest in your long-term development through annual performance goals and reviews, educational and wellness programs, awards and celebrations, and more.

Ready to experience the Wheels culture for yourself?

• 10 years average employee tenure

• 10 times recognized as one of Chicago's Best and Brightest Companies to Work For

• 50+ health, wellness and engagement benefits

• 2,500+ online learning programs

Diversity: Wheels deeply values the strength of diversity both in the communities we serve and our own employee base. This includes treating everyone as equal, respecting and valuing diversity, providing equal opportunity and fostering a safe space to work.

Community: We are heavily involved in the communities where we operate. We offer opportunities for employees to make a positive impact through mentorship and tutoring elementary school students, participating in blood drives, donating to United Way and other charitable organizations in the greater Chicagoland and Toronto areas.

Sustainability: Wheels is actively committed to becoming a cleaner fleet management company through recycling programs, public transportation support and more.

We Are Dedicated to the Safety and Health of our Employees

Our employees are critical to delivering on our commitment to client success, which is why we offer a variety of programs focused on the health and wellness of our people.

We hire people who have a customer-focused mindset and a strong collaborative nature. Because at Wheels, customer service and teamwork don't just happen in the office. It is during the informal moments when employee trust is strengthened and friendships are made. We value these moments, which is why we host departmental contests, summer gatherings, family events, holiday celebrations and more.

At Wheels, your well-being is our priority. As part of our commitment to your health and well-being, we’re proud to offer access to the Advocate Health Care Wellness Portal—a personalized platform designed to help you take charge of your health journey.

The 2026 Wellness Program is designed to support you in achieving your personal health goals. Best of all, it’s flexible and fits into your busy lifestyle.

This program is designed to support your overall well-being—physically, emotionally, and financially—by providing tools and incentives that encourage healthy living.