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What is the role of a NX Teamcenter PLM Support Engineer at Hermeus?

The NX Teamcenter PLM Support Engineer position at Hermeus is a Full-time or part-time position opportunity in the Customer Service field.

Where is this NX Teamcenter PLM Support Engineer job located?

Los Angeles, California, 90001, United States

What type of employment is offered for this NX Teamcenter PLM Support Engineer role?

Full-time or part-time position

NX Teamcenter PLM Support Engineer job near me in Los Angeles, California at Hermeus

NX Teamcenter PLM Support Engineer

Hermeus is a venture-backed defense aviation company reclaiming the lost art of rapid iterative prototyping to build the fastest aircraft in the world today. By prioritizing relentless hardware iteration, we deliver high-speed systems at the pace of the modern battlefield. We work with the Department of War to provide the high-speed capabilities our nation and its allies need to maintain a durable, asymmetric advantage.

About The Role:

As an NX Teamcenter PLM Support Engineer, you will act as the frontline for engineering productivity - resolving issues, identifying systemic gaps, and driving continuous improvements across the NX and Teamcenter environment.

This position sits at the intersection of CAD, PLM, and engineering workflows, focused on diagnosing complex issues, improving system behavior, and enabling engineers to move faster with confidence.

Responsibilities:

NX / Teamcenter Support (Tier 2/3)

Resolve complex NX and Teamcenter issues impacting engineering workflows
Debug assemblies, drawings, and modeling issues (reference sets, load failures, missing geometry)
Investigate Teamcenter data issues across Item, ItemRevision, Dataset, and BOM structures
Analyze system and client logs to identify root causes
Support Active Workspace (AWC) and Rich Client behavior discrepancies

Engineering Workflow & Data Integrity

Troubleshoot release workflows, approvals, and ownership issues
Resolve stuck or failed workflows and parallel process conflicts
Ensure data integrity across BOMs, revisions, and product structures
Correct part creation, template usage, and data entry issues with engineering teams

System Stability & Performance

Diagnose client-side issues (cache, environment, SSO/TSA behavior)
Differentiate system defects from user/configuration issues
Support upgrades, patches, and environment changes
Maintain stability during high-usage engineering cycles

User Enablement & Support Experience

Serve as primary support contact for NX and Teamcenter users
Provide clear, actionable guidance to resolve and prevent issues
Develop SOPs, troubleshooting guides, and knowledge base content
Improve support processes (ticket quality, SLAs, escalation paths)

Continuous Improvement

Identify recurring issues and drive root-cause fixes
Partner with PLM and engineering teams to improve usability
Recommend UX improvements (defaults, templates, workflow simplification)
Transition manual fixes into standardized, system-enforced solutions

Requirements:

Hands-on experience with Siemens NX (modeling, assemblies, drafting)
3–5+ years working with Teamcenter data structures and workflows
Experience troubleshooting PLM/CAD issues in production environments
Ability to read and interpret NX and Teamcenter logs
Strong understanding of engineering workflows and product structures
Ability to distinguish user error from system/configuration issues

Preferred Skills and Experience:

Experience with Active Workspace (AWC)
Familiarity with release workflows and access control models
Exposure to CAD standards, templates, and automation (Check-Mate or similar)
Experience in aerospace or complex manufacturing environments
Understanding of PLM integrations with ERP/MES systems

The salary information provided is a general guideline only. Hermeus takes various factors into account, including, but not limited to, the position's scope and responsibilities, the candidate's professional background, education and training,
essential skills, and market and business considerations, when presenting a joboffer.

Benefits:

Compensation is only one part of our total rewards package. Hermeus offers competitive base pay and equity, generous parental leave, potential for year-end bonuses, and more!

100% employer-paid health care
401k & Retirement Plans
Weekly Paid Office Lunches
End of Year Bonuses
Fully stocked breakrooms
Stock Options
Paid Parental Leave
Unlimited PTO (exempt) and generous accrued PTO (non-exempt), plus 12 federal holidays off
Pet Insurance

U.S. EXPORT CONTROL COMPLIANCE STATUS

The person hired will have access to information and items subject to U.S. export controls, and therefore, must either be a “U.S. person” as defined by22 C.F.R. § 120.62or otherwise eligible for deemed export licensing. US persons include U.S. citizens, U.S. nationals, lawful permanent residents (green card holders), and asylees and refugees with such status granted, not pending.

EQUAL OPPORTUNITY

Hermeus is an Equal Opportunity Employer. Employment decisions at Hermeus are based solely on merit, competence, and qualifications, without regard to race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability, or any other legally protected status.

$136,000 - $226,550 a year

NX Teamcenter PLM Support Engineer in Los Angeles, California at Hermeus

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