Bilingual Associate Corporate Cards in Canada Creek, Nova Scotia at Jobgether

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Bilingual Associate Corporate Cards in Canada.

In this role, you will provide high-quality sales and customer service support related to corporate card solutions within a fast-paced financial services environment. You will interact directly with customers, helping them identify the right credit card strategies and resolving inquiries efficiently while maintaining strong service standards. Working in a collaborative and customer-focused setting, you will manage inbound requests, support transactional processes, and contribute to delivering seamless client experiences across multiple channels. This opportunity is ideal for bilingual professionals who excel at communication, problem-solving, and relationship management. You will gain exposure to corporate banking products, compliance processes, and customer engagement strategies while developing your expertise in financial services operations. The position offers flexibility through a fully remote work model and the opportunity to grow within a dynamic and supportive organization.

• Manage inbound customer inquiries and service requests related to corporate card products while meeting established service level expectations.
• Advise customers on corporate credit card solutions and strategies that align with their financial and operational needs.
• Handle customer interactions professionally and efficiently while following established customer conversation frameworks and service procedures.
• Process customer transactions accurately and complete all required documentation and follow-up activities.
• Escalate complex or unresolved situations to the appropriate internal stakeholders when necessary.
• Maintain current knowledge of credit card products, industry trends, regulatory requirements, and competitive market offerings.
• Identify opportunities to introduce relevant promotions, products, or referrals during customer interactions.
• Ensure strict confidentiality of customer and organizational information while adhering to privacy and compliance regulations.
• Monitor and report suspicious activity related to anti-money laundering and financial crime prevention requirements.
• Contribute to team success by supporting operational goals, problem resolution, and service quality initiatives.

• 2 to 3 years of relevant experience in customer service, financial services, banking, or corporate card operations.
• Post-secondary education in a related field or an equivalent combination of education and professional experience.
• Fluency in both French and English, with strong verbal and written communication skills in both languages.
• Knowledge of corporate credit card products and understanding of financial services industry practices and trends.
• Ability to work effectively in a fast-paced environment while achieving performance and service targets.
• Strong organizational, time management, analytical, and problem-solving abilities.
• Collaborative mindset with strong interpersonal and team-oriented skills.
• Attention to detail and ability to handle confidential information with professionalism and integrity.
• Comfortable working flexible schedules, including shifts between Sunday and Saturday within operational hours.
• Ability to navigate customer service systems, electronic ticketing tools, and transactional workflows efficiently.

• Competitive salary ranging from CAD $38,500 to $71,000 based on experience, qualifications, and location.
• Fully remote work opportunity available across multiple Canadian provinces.
• Comprehensive health, life, and accident insurance coverage.
• Retirement savings plans and additional financial wellness programs.
• Tuition reimbursement and professional development support.
• Performance-based incentives, bonuses, and rewards opportunities.
• Inclusive and collaborative work environment focused on employee growth and career development.
• Access to training, coaching, networking opportunities, and ongoing learning resources.
• Flexible and supportive workplace culture promoting diversity, equity, and accessibility.