Training Specialist in Bucharest at PartnerHero

Role Details

Location: Romania, Bucharest
Work Arrangement: Remote
Type of Support: Training Specialist
Contract Duration: Full time
Training Schedule: Monday - Friday, 10:00-19:00 CET
Work Schedule: Monday - Friday 10:00-19:00 CET
Expected Start Date: 24 September 2026

About Us

Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleep.

More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact. Join us at Crescendo, and let’s build the future of customer experience together.

Welcome to Crescendo. Welcome to what’s next.

The Role

As a Training Specialist, you will support our Partners by delivering engaging training programs that help associates build the skills and knowledge needed to succeed. You will be responsible for onboarding new hires, delivering refresher training, assessing training needs, and developing relevant learning materials in alignment with the Partner’s goals and values.

You’ll work closely with the Partner and internal teams to ensure training is effective, impactful, and aligned with business needs. As part of the Crescendo team, you’ll have the opportunity to develop your skills, gain experience across different industries, and grow your career.

What You’ll Do:

• Assist in creating interactive and engaging instructor-led and online training courses
• Revise, update, and maintain training courses
• Contribute to online instructional design and development standards
• Adhere to Partner brand, image, and style guidelines in training asset development
• Utilize best practices in Knowledge-Centered Service to develop and maintain a robust and efficient knowledge base for staff and partner consumption
• Schedule and deliver standard training plans on a defined timeline for Partners and staff in a virtual environment
• Maintain current knowledge of Partner’s products
• Demonstrate understanding and proficiency with various teams’ processes and procedures to successfully train staff
• Conduct training evaluations and provide feedback to staff and management
• Support external class delivery for new-hire training and refresher sessions, as needed

What We Expect From You:

• Fundamental understanding and ability to apply adult learning principles
• Proven experience in customer support, customer experience, and adjacent fields
• Ability to meet tight timelines
• Ability to quickly learn and absorb partner culture, processes, and policies
• Strong presentation and technical writing skills
• Experience designing training programs
• Demonstrated knowledge of instructional design tools
• Ability to produce thorough and complete documentation
• Ability to work independently as well as a contributing team member
• Excellent listening skills and a commitment to communicate clearly, completely, and on time
• Excellent time management and organizational skills
• Exceptional skills in partnering with partners and staff in developing and maintaining long-term supportive relationships
• Ability to partner with quality evaluators and develop strategies to support staff development opportunities
• Willingness to accept coaching to remove barriers to effective working relationships
• Understanding of knowledge center support methodologies to develop a knowledge base that is effective for staff and partner consumption

What You’ll Get In Return:

• Be part of a people-first, values-driven organization
• Work with innovative global partners and diverse teams
• Hybrid working arrangements
• Competitive base salary
• Generous paid time off
• Comprehensive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
• Access to free posture-based fitness workouts from home
• Training and professional development opportunities

Company Culture

Proudly certified as a Great Place to Work®, our culture combines an AI-first mindset with an environment where top talent thrives. Our core values define our operational standard and give us our edge. They set the bar for how we execute, innovate, and partner with the world's leading brands.

• Care for Others: Empathy drives high performance. When our teams and partners thrive, the operational mission succeeds.
• Embrace Growth: Curiosity fuels progress. Take calculated risks, sharpen your technical and operational edge, and push boundaries.
• Manifest Trust: Trust is our primary currency. Earn it through execution, protect it fiercely, and build seamless collaboration.
• Take Ownership: Act with extreme accountability and integrity. Decisive action drives lasting impact.
• Be Humble: Humility unlocks better ideas. Listen actively, elevate collective intelligence, and maintain a continuous learning mindset.

Crescendo is an equal-opportunity workplace. We champion diversity, inclusion, equity, and belonging as core pillars of how we operate. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other legally protected status. Qualified applicants with criminal histories will also be considered in a manner consistent with legal requirements.

We are committed to full inclusion. If you require reasonable accommodations to participate in the application or interview process, please contact us at careers@crescendo.ai.

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