Lead Installation Technician in Chesterbrook, Pennsylvania at Education Management Solutions Dba EMS

At Education Management Solutions, we merge essential information across environments, helping organizations align performance and capabilities between education, training, and active provider care.

EMS solutions seamlessly connect and analyze competency-based performance data for curriculum assessment and student performance tracking. Additionally, our open architecture removes silos across OEM hardware, simulation training tools, video conferencing, learning management systems, and external data sources for reporting.

Fusing performance observations and measurements across immersive reality, hands-on education, and classroom instruction; EMS provides a comprehensive learning backbone that elevates the discipline of healthcare anytime, anywhere.

About the role

EMS is seeking an experienced Lead Installation Technician to oversee the deployment of SIMULATIONiQ audiovisual, information technology, and medical simulation solutions at customer locations.

As the on-site technical leader, you will direct the day-to-day work of EMS technicians and subcontracted installation teams. You will be responsible for establishing daily priorities, coordinating work across multiple trades, monitoring progress, enforcing EMS installation and safety standards, and ensuring the project remains aligned with its schedule and scope.

This is a hands-on leadership position that combines technical expertise, subcontractor management, project coordination, and customer engagement. The ideal candidate can confidently lead a diverse field team, hold subcontractors accountable for quality and productivity, resolve technical and logistical challenges, and represent EMS professionally at the customer site.

What you'll do

• Lead the installation, integration, testing, and commissioning of audiovisual, IT, and simulation technology solutions at customer locations.
• Step in and perform hands-on installation work alongside technicians and subcontractors when project conditions, staffing needs, or schedules require additional support.
• Direct and coordinate the daily activities of EMS technicians, subcontractors, and other on-site trades.
• Review project scope, drawings, schedules, and installation requirements with subcontracted teams before work begins.
• Establish daily work plans, assign responsibilities, monitor productivity, and adjust priorities to keep projects on schedule.
• Verify that subcontractors arrive with the required personnel, tools, materials, qualifications, and understanding of the assigned scope.
• Inspect subcontractor work for compliance with EMS installation standards, project documentation, safety requirements, and accepted industry practices.
• Document and address workmanship concerns, incomplete work, staffing issues, scope discrepancies, and schedule risks.
• Hold subcontractors accountable for completing corrective work and meeting project expectations.
• Serve as EMS's primary on-site representative, maintaining professional communication with customers, contractors, vendors, subcontractors, and internal stakeholders.
• Supervise, coach, and mentor installation technicians by providing clear expectations, technical guidance, and constructive feedback.
• Coordinate with Project Management, Engineering, Operations, Client Support, and customer IT teams to resolve issues and meet project requirements.
• Identify and escalate scope changes, equipment shortages, design conflicts, site-readiness concerns, and other risks that may affect project delivery.
• Troubleshoot audiovisual systems, networking infrastructure, control systems, audio DSPs, and other integrated technologies.
• Oversee equipment inventory, serial-number tracking, shipping and receiving, staging, discrepancies, and RMA activities at the project site.
• Conduct installation quality reviews, system testing, commissioning, and client acceptance activities.
• Maintain accurate daily reports, redlines, test results, punch lists, progress updates, and project closeout documentation.
• Promote a safe, organized, and professional work environment.
• Support continuous improvement by identifying recurring installation challenges and recommending improvements to EMS processes and standards.
• Travel throughout the United States and internationally as required.

Qualifications

Required Experience

• Minimum of five years of experience installing and integrating audiovisual, low-voltage, IT, or related technology systems.
• Demonstrated experience leading technicians and subcontracted labor on commercial installation projects.
• Experience managing multiple subcontractors or trades while maintaining project schedules, quality standards, and safety requirements.
• Ability to assign work, monitor progress, address performance concerns, and hold field teams accountable for completing assigned responsibilities.
• Experience serving as the primary on-site contact for customers, project managers, contractors, and internal technical teams.
• Background in information technology, networking, systems integration, or a related technical field.
• Strong understanding of installation sequencing, site readiness, quality control, testing, commissioning, and project closeout.
• Demonstrated ability to work independently and make sound decisions in a fast-paced field environment.
• Experience using project management and work-tracking platforms, such as Asana or Monday.com, is a plus.

Technical Skills

• Experience working with Crestron control systems.
• Working knowledge of Biamp audio DSP systems and configuration.
• Proficiency in low-voltage cabling, termination, labeling, testing, cable management, and AV/IT systems integration.
• Strong understanding of Windows operating systems, networking, and enterprise technologies.
• Ability to read and interpret wiring diagrams, technical schematics, architectural drawings, rack elevations, scopes of work, and system design documentation.
• Experience troubleshooting audiovisual, networking, control, audio, and integrated technology systems.
• Ability to use testing equipment and installation tools safely and correctly.
• Strong documentation skills, including daily reports, redlines, punch lists, test results, and project completion records.

Additional Requirements

• Valid driver's license and acceptable driving record.
• Ability to travel up to 60%, including international travel and extended project assignments.
• Valid passport or ability to obtain one.
• Ability to obtain and maintain required clearances for government, education, healthcare, and other secure customer locations.
• Ability to perform the physical requirements of an installation environment, including lifting equipment, using ladders, and working in active construction areas.
• Strong leadership, communication, organization, conflict-resolution, and problem-solving skills.
• Ability to maintain professionalism when addressing subcontractor performance, customer concerns, schedule pressures, and changing field conditions.