Regional Manager 1 in Dallas, Texas at Foxtrot Aviation Services LLC

Regional Manager– DFW Widebody

Operations Location: Dallas/Fort Worth International Airport (DFW)

FoxTrot Aviation Services is seeking a consistently hard-working Regional Manager out of the Dallas/Fort Worth International Airport (DFW), the Perot Field Forth Worth Alliance Airport (AFW) and who is committed to reliable quality service, customer relationships, and building a rock steady team. This region includes FoxTrot’s growing international widebody cabin cleaning and pre-departure security-search program at DFW.

The Regional Manager I (RM I) is responsible for ensuring that safety standards are consistently upheld across assigned locations, aligning with the FoxTrot standard. This role involves frequent site visits, oversight of safety practices, educational meetings, and proactive training. The RM I will work closely with the Safety/Training Department to ensure all team members are trained and proficient in safety categories. Additional responsibilities include managing scheduling, staffing, administrative tasks, equipment needs, client relations, and maintaining financial targets. The RM I is also accountable for maintaining high standards of quality, ensuring compliance with company policies, and achieving revenue and labor goals.

Key Responsibilities:

1. Safety and Compliance:

• Conduct unannounced site visits to ensure adherence to FoxTrot Safety Policy and customer safety policies.
• Identify safety shortfalls and chart paths forward to uphold safety standards.
• Hold educational safety meetings and proactively engage in training initiatives.
• Collaborate with the Safety/Training Department to ensure comprehensive training for all team members.
• Ensure all locations operate in compliance with airline, TSA, and airport authority requirements, including badging, SIDA access, and security-sensitive procedures.
• Assist in policy creation, implementation, and suggest new safety measures.
• Participate in incident and accident reporting, investigations, and resolution.

2. Operational Management:

• Oversee location(s) scheduling to meet customer requirements and coordinate travel as needed.
• Review flight schedules, aircraft assignments, staffing requirements, and operational changes with site leadership ahead of each operating period.
• Ensure daily staffing plans are built, validated, and supported by contingency coverage of trained and badged employees.
• Proactively identify and address turnover; initiate backfill to maintain staffing minimums.
• Represent location revenue and labor; oversee administrative training and capacity of on site managers and supervisors.
• Monitor disciplinary actions, hazards, and complaints; have authority to approve raises with ownership approval.

3. Widebody and Security-Search Program Oversight (DFW):

• Own regional accountability for daily operational readiness on assigned DFW widebody contracts.
• Ensure teams, Leads, equipment, supplies, and required documentation are staged prior to aircraft arrival on every assigned turn.
• Oversee cabin cleaning and pre-departure security-search execution in accordance with airline, TSA, airport, and FoxTrot requirements.
• Ensure required security-search certifications, training records, and operational documentation are accurately completed, current, and audit-ready.
• Hold the DFW Operations Manager, Supervisors, and Leads accountable for independent execution of their responsibilities without escalation for routine decisions.
• Verify that the daily handoff from daytime leadership to evening and night leadership is completed and that unresolved issues have a named owner and an action plan.
• Monitor labor utilization against widebody contract requirements and address overtime, staffing gaps, and operational inefficiencies before they affect service.
• Support the launch and scaling of new widebody stations, contracts, and program expansions within the region.

4. Equipment and Supplies:

• Recommend equipment needs and capital improvements while considering financial goals.
• Review supply locker audits for safety and stock compliance; ensure all equipment is in good working order.
• Ensure widebody-specific supplies, kits, and equipment are stocked, staged, and serviceable ahead of scheduled aircraft.
• Schedule supply needs for ad hoc projects and assist with equipment or supply issues as required.

5. Client and Quality Management:

• Engage in customer troubleshooting, manage client relations, and create weekly location report cards and quality reports.
• Maintain working relationships with airline station leadership and airport partners regarding schedule changes, delays, staffing, and operational requirements.
• Generate estimates or pricing for new customers and ensure timely and accurate completion of closeouts, debriefs, and audits.
• Conduct quality and compliance audits and ensure deficiencies are corrected immediately.
• Monitor timecard outliers, approve/deny manager PTO requests, and ensure compliance with necessary forms.
• Conduct quarterly reviews of OMs, address quality concerns, and hold the team accountable for quality standards.

6. Training and Development:

• Coordinate training needs between manager and supervisors and the Director of Training and Safety.
• Identify and address training deficiencies; ensure compliance with training plans.
• Ensure security-search and airline-specific certifications are completed before employees are assigned to regulated work, and that records are maintained.
• Develop Operations Managers and Supervisors into leaders who can run their operation without daily direction.
• Maintain a communicative relationship with customers, co-workers, and management.

7. Revenue and Financial Goals:

• Hit defined revenue targets, generate new leads, and ensure established revenue goals are met.
• Monitor SharePoint for job scheduling and crew allocation, update sales sheets in real-time.
• Understand contract specifics and make decisions based on the P&L, including staffing, planning, expansion, and purchases.

8. Administrative Duties:

• Audit company-provided vehicles for safety, maintenance, and cleanliness; ensure timely maintenance with a budget up to $1,000.
• Be trained in accident protocol and ensure communication of deficiencies to ownership.
• Escalate material safety, compliance, staffing, customer, or operational risks to Regional and Executive leadership.
• Dedicate six days a month to travel and ensure 100% checklist compliance, revenue and labor goals, quality audit scores, and cash flow targets.

Performance Indicators (KPIs):

• Aircraft Readiness: Assigned widebody operations are staffed, staged, compliant, and ready before aircraft arrival.
• 100% Checklist Compliance: Ensure all operational checklists are completed accurately and on time.
• Security-Search Compliance: 100% of required certifications, training records, and search documentation current and audit-ready.
• Revenue and Labor Goals: Meet or exceed set revenue and labor goals for each location.
• Quality Audit Scores: Achieve high-quality audit scores, maintaining standards of excellence.
• Staffing Minimums: Maintain required staffing levels across all locations, including badged contingency coverage.
• Leadership Independence: Frontline leaders execute their responsibilities without escalation for routine decisions.
• Turnover Rates: Achieve low turnover rates among onsite managers and supervisors.
• Revenue Growth: Attain a 15% year-over-year revenue growth across locations.
• Cash Flow: Achieve a 35% cash flow across all locations.

Qualifications:

• Proven experience in a managerial role with a focus on safety, operations, and client relations.
• Previous experience directly managing frontline teams and supervisors.
• Strong workforce planning, scheduling, and labor-management capabilities.
• Strong knowledge of safety regulations, training practices, and compliance.
• Demonstrated ability to manage time-sensitive operations with multiple stakeholders.
• Excellent leadership, communication, and problem-solving skills.
• Comfortable enforcing performance standards and documenting accountability.
• Ability to travel consistently and manage multiple locations effectively.
• Proficiency in understanding financial reports, P&L, and achieving revenue targets.
• Experience in training, development, and maintaining high-quality standards.
• Ability to obtain and maintain required DFW airport/SIDA credentials.

Preferred Experience:

• Airline cabin services, ground handling, aircraft appearance, international airline operations, or widebody aircraft experience.
• TSA-regulated or security-sensitive operational experience.
• Experience managing airline customer relationships and service-level requirements.
• Experience launching or scaling new operational programs.

Education and Experience:

• Bachelor’s degree in Business Administration, Management, Safety, or related field preferred.
• Minimum of 3 years of experience in a managerial role, preferably in aviation, ground handling, logistics, transportation, or a similarly fast-paced operational environment.
• Relevant certifications in safety and management are a plus.

Working Conditions:

• This role requires regular travel to multiple locations, with at least six days per month dedicated to site visits.
• Recurring onsite presence at DFW during the widebody operating window, including afternoon and evening hours.
• Ability to work flexible hours as needed and be on-call for urgent issues.

Compensation

Exempt (Salaried)

Job Type: Full-time

Medical/Dental/Vision/Life Benefits available after a 60 day probation

401K with company match available with 1 year seniority

PTO

Pay: $82,000-$85,000 per yearly salary

The Culture

FoxTrot is not a typical service company. We are a highly aggressive, tight knit, caring group of action-oriented individuals.

We are growing at 70%+ per year due to our excellent reputation and high standards. This job may not be right for someone with extensive outside commitments or side hustles. We need your full focus.

We are fearless; our team is relentlessly building new, and robust systems. It is up to you to provide feedback on these systems. Don’t accept average, expect excellence from your leadership team.

The Rewards

Apply if you would like to contribute to building an organization that is large, great, and lasting. In the process, open your world up to extensive travel, learning opportunities, and career growth potential.

Start building your career today at FoxTrot Aviation!