Patient Experience Representative in Cookeville, Tennessee at Cookeville Regional Medical Center

The Patient Experience Representative position is responsible for:
Serving as a representative for patients, families, and visitors to enable them to navigate their healthcare journey with ease.

Education: GED/High School Diploma Required. Associates Preferred.

Experience Requirements:

1–2 years of experience in customer service, patient relations, or client services required. (Healthcare Preferred)
Prior experience in a centralized call center environment utilizing Customer/PT Relationship management software to log interactions, track cases, and manage workflows is preferred.
1–2 years in customer service, patient relations, patient experience, or technical support (healthcare setting preferred). Knowledge of HIPAA and patient privacy regulations is essential. Comfort with mobile apps and software and/or ability to learn new software and tools quickly. Ability to handle patient phone calls and turn a frustrated call into a positive experience through active listening and a calm demeanor. Comfortable pivoting between technical troubleshooting and assisting a patient with MyChart app to a sensitive in-person conversation with a patient or family who walks in to the office. Detail oriented, understanding that in healthcare, small details matter.