Dining Service Supervisor in Rochester, New York at St Johns Health Care Corporation

Job title: Dining Service Supervisor

Mentored by: Director of Dining Services

Accountable to: Elders, Staff, Guests and Employees

Full-Time 40-hours a week, Flexible with dining services hours

Position Summary: The Dining Services Supervisor is responsible for dining room staff oversight and assumes responsibility in the absence of the Department Managers. The Dining Services Supervisor shares responsibility for ensuring residents and guests are serviced in a hospitable and efficient manner.

Qualifications & Education Required:

• High School Graduate or equivalent is required
• HACCP/Food Safety Certified is required – St. John’s will provide
• Associates Degree in Hospitality Management is preferred.
• Fluent in the English Language
• At Least three (3) Years’ experience (one (1) of which in a supervisory position) preferably in a high volume upscale restaurant, hotel, country club or senior living community preferred but not required.

Core Organizational Competencies:

• St. John’s Brand Characteristics - Embrace living by being Friendly, Respectful, Responsive, Compassionate, Innovative and Fun towards elders, families and colleagues.
• Teamwork - Actively participates. Assists team members; offers encouragement. Acknowledges/welcomes elders. Keeps team members informed. Recognizes achievements and efforts of others.
• Job Knowledge - Consistently demonstrates working knowledge of all aspects of job. Remains current on job related changes and trends.
• Planning/Organization - Demonstrates initiative; plans appropriately. Uses time, materials, resources effectively. Organizes work to ensure commitment and priorities.
• Productivity - Consistently maintains high activity and efficiently produces acceptable volume of work. Consistently meets deadlines and commitments.
• Quality - Consistently produces accurate, timely work which meets required quality standards. Pays attention to detail. Sets high standards of performance for self and actively seeks continuous improvement. Provides elder-driven care.
• Reliability - Consistently delivers on commitments. Can be counted on to accomplish tasks without follow up. Available when required by elder or team and can be counted on to help or assist when needed. Responds in a timely manner.
• Demeanor (attitude) - Embraces change with optimism. Addresses concerns appropriately. Positively communicates. Good listener. Consistently maintains a positive demeanor.

Position Competencies:

• Arrive on time, prepared to work.
• Perform daily dining room and service area inspections.
• Provide outstanding customer service to all residents, guests, volunteers, employees.
• Must have excellent customer service skills.
• Knowledge of daily, weekly & monthly catering functions.

Position Responsibilities:

• Supervises Captains, Dining Room Assistants (DRA’s) & utility staff in the absence of the Dining Service Manager and Dining Room Manager.
• Supervisors Cooks & utility workers in the absence of the Chef & Sous Chef.
• Assist in training of all new and current Captains and Dining Room Assistants.
• Ensure kitchen and service areas are set up and prepared for each meal period.
• Ensure all dining room and related areas are properly prepared prior the meal service.
• Responsible for checking nightly closing of kitchen and closing procedures of Cooks and Utility Workers is completed properly.
• Have a thorough knowledge of all menu items including ingredients, cooking times, menu specifications, how items are prepared, specials and alternatives.
• Greet residents; resolve any complaints, problems, or questions that occur.
• Assist taking tables when needed, including some serving shifts.
• Ensure all stations are reset and checked at the end of each shift.
• Ensure all Captains & Dining Room Assistants have completed thoroughly completed their side work at the end of their shift.
• Ensure all related areas are thoroughly cleaned and sanitized at the end of each shift.
• Attend all department meetings.
• Assist with input of data for resident meal plans.
• Assist with meal service and resident to go orders as needed.
• Have complete knowledge of P.O.S. system and ability to trouble shoot any problems.
• Ability to guide and lead Captains and DRA’s in a professional manner.
• Assist with planning, set up, follow through, supervision and execution of all resident and staff catered functions.
• Responsible for inspecting that all kitchen and services areas are clean, orderly and that all equipment is maintained in good working condition.
• Responsible for competition of nightly inspection of the kitchen and equipment audit form, documenting any areas of concern and following up on until resolved.
• Perform all other tasks as required by management.

Physical Requirements:

Body Positions:

• Sitting, Standing, Squatting, Stooping and Bending

Body Movements:

• Walking, lifting, carrying, pulling, pushing, bending, and reaching are required in the accomplishment of tasks. Has the ability to lift 50 lbs.

Exposure to Conditions:

• Wet floors, steam, hot water, ovens, grease, cleaning chemicals and small flames.