Grocery Team Member in Ithaca, New York at Green Star Cooperative Market Inc

GreenStar offers generous time off benefits & affordable and flexible health care options!

Purpose: To keep displays, shelves and coolers fully stocked and rotated, and to provide prompt, friendly, and courteous customer service. To create a hospitable environment that welcomes coworkers, customers, Member Volunteers, owners, and members of the community.

Commitment: GreenStar Co-op is committed to being an organization free from discrimination. We seek out, welcome and celebrate people with diverse identities to participate in our community-owned cooperative business structure.

Status: Level I, General Staff, Supervised by Grocery Manager

Responsibilities:

CUSTOMER SERVICE

• Assist customers with product questions in a prompt, and courteous manner, referring them to other staff when necessary.
• Work as part of a team to develop a hospitable department space that feels welcoming to all.
• Participate in customer service trainings, all-staff meetings, department meetings, and OBM Huddles to stay informed.
• Working knowledge of the products we carry and where they are located.
• Assist customers with suggestions and ways to use/prepare products.
• Help customers place special orders, field customer phone calls.

STOCKING

• Replenish and rotate displays, bins and shelves using FIFO (first in, first out).
• Stock displays fully without overcrowding; face items on shelves.
• Label items accurately with price tags and signs.
• Work as part of team and establish priorities to curate aesthetically pleasing displays.
• Dispose of damaged or spoiled goods appropriately (compost whenever possible).
• Remove trash, clean cases, and keep storage areas clean and orderly.
• Maintain stocking lists & tasks for later shifts.
• Notify Buyers of out-of-stocks.
• Help train new subs, stockers, and Member Volunteers through shadowing.

RECEIVING

• Check deliveries to verify piece count; notify Buyers of discrepancies.
• Check for damage and unacceptable quality; notify Buyers of problems.
• Help with unloading as needed.
• Route invoices to Buyers.
• Rotate overstock into storage.
• Update stocking list as orders come in.
• Immediately move refrigerated or frozen deliveries to designated coolers and freezers

DEPARTMENT MAINTENANCE

• See that unsaleable items are properly disposed of. Keep accurate shrinkage records.
• Ensure that carts, aisles, shelves and storage areas are clean, orderly, and meet health standards.
• Remove trash promptly; sweep floor and spot mop as needed.
• Participate in inventory counts.
• Ensure maintenance of department equipment and notify manager if equipment breaks or needs repair.
• Remove recycling, trash, and empty crates promptly; clean as needed or coordinate with cleaners, or other staff.
• Break down cardboard and place into bailer.

SAFETY RESPONSIBILITIES

• Follow GreenStar’s safety rules.
• Assist other employees in safety needs.
• Report unsafe equipment and conditions.
• Participate in safety training programs, assist with accident investigation.
• Perform other tasks as assigned to ensure a safe and healthy work environment.

STOREWIDE AND OTHER DUTIES

• Attend Human Resources trainings, all-staff meetings, department meetings, and OBM Huddles to stay informed.
• Read GreenStar publications to stay informed.
• Read, respect and comply with storewide personnel policies.
• Describe membership benefits, and how membership investment is made.
• Adhere to scheduled shifts.
• Support all Grocery Sub-Departments as needed on any given scheduled shift. *Wellness support is stocking only, product recommendations provide by Wellness Specialists only.
• Perform other duties as assigned.

QUALIFICATIONS AND SKILLS

• Communication – effective interpersonal communication with team members, verbal and written.
• Demonstrated ability to follow through on commitments.
• Open to input/feedback on work performance.
• Open to giving input/feedback on Grocery department and GreenStar.
• Self-Driven/Motivated throughout shift.
• Knowledge or interest in learning about natural foods, products, local vendors.
• Demonstrated ability to handle multiple demands, stay calm, and prioritize.
• Ability to lift 50 lbs pounds continuously, up to 75 lbs periodically
• Ability to handle raw and packaged animal products (meats, eggs, dairy, etc.)
• Ability to work in fluctuating temperatures.