HME in Austin, Texas at Giving Home Health Care

Patient Intake and Assessment

• Coordinate with internal Home Health Care and external referral sources to collect and verify patient information and medical documentation.
• Assess patient needs through medical documentation, verbal consultations, and physician orders.
• Set appropriate patient expectations. Including Authorization requirements, item availability, and delivery timelines.
• Ensure compliance with all federal, state, and payer-specific guidelines during intake.

• Provide education and selection of appropriate HME/DME items to patients in accordance with physician prescriptions. This equipment ranges across all categories from respiratory equipment, nutritional supplements, manual and powered mobility, hospital beds, wound care, aids to daily living, etc.
• Educate patients and caregivers on proper use, care, and maintenance of respiratory equipment.
• Navigate Brightree for product selection and order building, as appropriate and adhering to physician documentation requirements.
• Collaborate with clinical and Home Health Care teams to determine the best products for patient-specific needs.
• Understand the specific delivery requirements and best practices for varying categories of equipment and educate patients on delivery process.

• Process and coordinate patient orders, ensuring timely delivery and accurate hand-offs to internal team members.
• Maintain detailed and accurate records of patient interactions, equipment provided, and education delivered.
• Ensure adherence to all company and regulatory standards.
• Dispatch to HME Delivery Technicians across multiple locations.
• Request equipment orders for dropship to patients when applicable.

Compliance and Communication

• Communicate with patients via inbound and outbound phone calls (minimum of 40-50 per day).
• Maintain adherence to task list "date needed" structure and SLA compliance in all steps the role is responsible for.
• Maintain all patient contact, complaint, return, escalation, etc. notes. Nothing goes undocumented.
• Act as a liaison between patients, Home Health teams, clinicians, and others to ensure seamless communication and service delivery.
• Provide feedback to leadership about process improvements and product recommendations.

• Perform basic troubleshooting and escalate complex issues to technicians or manufacturers.
• Stay updated on industry trends and best practices.
• Participate during in-service training sessions hosted by equipment manufacturers and distributors.
• Collaborate with the Delivery and Warehouse team for inventory support and tracking.

• Office-based role with occasional patient-facing responsibilities.
• May require standing, sitting, or lifting equipment up to 50 pounds.
• Must be able to work collaboratively in a fast-paced, compliance-focused healthcare environment.