Deputy Director of Facilities & Structures in Boston, Massachusetts at Massachusetts Bay Transportation Authority

The Deputy Director of Facilities & Structures will be responsible for the full life-cycle planning, direction, coordination, and management of numerous complex projects within the Division of Stations, Facilities, & Structures. The Deputy Director will provide full-spectrum, cross-functional support to supervisors and trade personnel throughout the department during all phases of maintenance and repair activities. The Deputy Director will consult with the Deputy Chief of Facilities & Structures and the Director, collaborate with fellow administrators and department personnel, and direct Superintendents and Supervisors as required.

• Provide planning and clear direction to area Superintendents, Supervisors, and Forepersons for completing a broad spectrum of maintenance projects, processes, and initiatives.
• Support trade crews in efficiently deploying resources to repair and maintain transit facilities through effective planning.
• Develop, review, and prioritize daily and shift work plans. Prioritize preventive maintenance tasks, continually monitor completion, closeout, and report. Ensure corrective actions are assigned and completed satisfactorily.
• Adjust and monitor work schedules and workforce availability to prepare for known upcoming work tasks.
• Manage execution, follow up, communicate, and document work task completion and provide insight and recommendations for improvement.
• Develop a priority program through data-driven analysis of corrective, predictive, and preventive maintenance needs.
• Communicate the effectiveness of facility maintenance through metrics, providing a snapshot of department accomplishments and areas of improvement.
• Develop plans, including labor and resources, along with instructions for repairs of facility issues.
• Assist in the administration of professional service and materials contracts.
• Responsible for developing and implementing, as directed, department programs and standards related to ensuring the transit facilities and the department are in compliance with all applicable regulations and standards.
• Assist the department in compliance with Corrective Action Plans, as well as Department of Public Utilities audits and findings.
• Establish project and initiative goals and timelines, and monitor progress to ensure efficient, timely use of department resources.
• Partner with the MBTA Safety Department in implementing a program for compliance with Occupational Safety (OSHA) within the department.
• Remain current with the MBTA's Safety Plan and the position's outline of responsibilities.
• Participate in the development of the department's annual operating and capital budgets, ensuring sound fiscal oversight of all resources.
• Assist Supervisors in the resolution of any project or maintenance task delays, monitoring for any trends, and offering corrective actions as needed.
• Drive a company vehicle as needed to assist or monitor work sites or to assist at emergencies and other events.
• Respond to each inquiry, whether from a customer, vendor, or co-worker, in a professional and courteous manner.
• Respond or report to work as directed by supervisory personnel for emergencies, extreme weather conditions, or any other abnormal conditions that impair service or the safety of service, twenty-four (24) hours per day, seven (7) days per week.
• Uphold the rights and interests of the Authority while building and maintaining an effective relationship with employees.
• Assist in the management of a workforce by ensuring fair and consistent application and strict adherence to the rules, regulations, collective bargaining agreements (if applicable), and policies of the Authority, including the EEO, Anti-Discrimination, Anti-Harassment, and Anti-Retaliation policies.
• Perform all other duties and projects that may be assigned

Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department- or location-specific functions.

Supervision

• Supervision of employees and contractors under their jurisdiction (100+)

• A bachelor's degree in engineering, construction management, or a related field from an accredited institution.
• Eight (8) years of experience in construction supervision, infrastructure/facilities maintenance, or construction project management.
• Four (4) years of experience supervising employees in the construction or facility maintenance field.
• Ability to handle sensitive and confidential information in an appropriate manner.
• Strong organizational, analytical, quantitative, multi-tasking, and time management skills.
• Have excellent customer service skills.
• Ability to provide information to and communicate with internal and external customers in a courteous and professional manner.
• Ability to manage time and priorities to complete assigned work in a timely manner and to a high level of workmanship.
• Ability to supervise and work effectively with a diverse workforce.
• Valid driver’s license in accordance with MBTA policy.

Substitutions

• A High School Diploma or GED with an additional seven (7) years of directly related experience substitutes for the bachelor’s degree requirement.
• An associate degree from an accredited institution with an additional three (3) years of directly related experience substitutes for the bachelor’s degree requirement.
• A master’s degree in a related subject substitutes for two (2) years of general experience.
• A nationally recognized certification or statewide/professional certification in a related field substitutes for one year of experience.

• Experience managing and directing a unionized workforce
• Microsoft Office 365 competence (Excel, Word)
• Excellent verbal and written communication skills.