Lead Access Associate (Full-time, Days) in ROCHESTER, New York at Rochester Regional Health
Explore Related Opportunities
Job Description
Description
Summary
As an Access Associate Lead, you play an integral role to our high-quality standards of customer care.
Job Title: Lead Access Associate
Department: Orthopedics - RGMG
Location:1425 Portland Avenue, Parnall Office Bldg. Suite 210, 14621
Hours Per Week: 40 - Full-time
Schedule: Monday-Friday, 7:30am-4:00pm or 8am-4:30pm
Responsibilities
Leadership. Mentor, coach and encourage assigned team of associates, facilitate an effective workflow; assist with orientation, training, performance evaluations and disciplinary measures, under the direction of a supervisor/manager
Customer Service. Manage incoming calls and provide necessary information; greet patients and/or their representatives, provide direction as needed; schedule patient appointments; interview patients and/or their representatives to obtain necessary information
Registration & Verification. Complete the registration process for patients and/or their representatives as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary pre-certifications/authorizations when applicable
Billing & Payments. Collect/process co-payments, deductibles and/or other types of payments; provide cost estimates when applicable; review charges in charge review WQs for completeness and accuracy
Required Qualifications
NA
Preferred Qualifications
- Ability to lead and take direction
- Basic computer skills
- Excellent customer service and communication skills
- Bilingual preferred
PHYSICAL REQUIREMENTS: S - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
PAY RANGE: $18.50 - $23.00
The listed base pay range is a good faith representation of current potential base pay for successful applicants. It may be modified in the future. Pay is determined by factors including experience, clinical licensure date, relevant qualifications, specialty, internal equity, location, and contracts.