Duty Manager - Boulder Exe, Exeter in Exeter, England at The Quay Climbing Centre

Location: Exeter

Company: Boulder Exe, part of the Quay Climbing Centre Ltd

Position: Duty Manager – open to candidates looking for a range of hours (minimum 25.5 per week), including the option of full time. The position features shift work, including evenings and one day per weekend. Please note this position is permanent, and not suitable for students looking for term-time work only

Pay: £14.01 per hour

Are you a natural leader with a passion for climbing?

Over the last two years, Boulder Exe has established itself as one of the South West's leading bouldering centres, with a busy, welcoming community at its heart. We're looking for an experienced Duty Manager to help lead our team. You'll be someone who enjoys leading from the front, cares about delivering a great customer experience, and knows how to bring out the best in the people around you. Whether you're supporting the team through a busy session, welcoming first-time visitors or helping regulars feel at home, you'll play a big part in what makes Boulder Exe such a great place to climb.

About Boulder Exe

Boulder Exe is part of Quay Climbing Centre Ltd. Built on the same values of quality route setting, an inclusive community, and technical expertise, we've established ourselves as one of the South West's leading bouldering gyms. The centre welcomes everyone from complete beginners to experienced climbers, from young boulders taking their first steps in the sport to athletes training at the highest levels.

We're passionate about creating a friendly, inclusive environment and are proud of the atmosphere we've created – somewhere people love to climb, train, socialise and keep coming back to.

Your Role:

As a Duty Manager, you’ll be responsible for the day-to-day operations of the centre, ensuring that both our staff and climbers have a positive and safe experience. You’ll also work closely with the Centre Manager to maintain high standards of safety, customer service, and operational efficiency.

Key Responsibilities Include:

• Team Management: Support the team in the delivery of all daily operations, conducting staff briefings, planning shifts to ensure smooth day-to-day running of the centre. Support training and onboarding of new staff

• Staff Scheduling: Manage the rota, ensuring appropriate staffing levels across all areas of the centre. Process staff timesheets, including annual leave and sickness/absence.

• Leadership in Key Areas:

  • Oversee Reception, Café, Retail, and Bar operations to maintain exceptional customer service.

  • Ensure the facility remains clean, safe, and presentable at all times.

  • Support the team in delivering high-quality introductions for new customers

  • Assist with organizing and delivering events, competitions, and community activities.

• Safety and Compliance: Assist with health and safety procedures, ensuring compliance with regulations and company policies. Act as the responsible person on shift during accident, incidents and emergencies. Act as Fire Marshall.

• Customer Relations: Act as the point of contact for customer complaints, addressing them professionally and diplomatically.

• Opening and Closing: Oversee the facility's opening and closing in line with the Standard Operating Procedures (SOPs).

• Cash and Card Reconciliation: Ensure accurate cash handling and card transaction processing.

Additional Duties:

• Assist with the monitoring, ordering, and replenishment of café stock, cleaning, maintenance, and stationary supplies.

• Support the preparation and service of hot/cold food and beverages, ensuring compliance with Food Hygiene and Health & Safety practices.

• Provide instruction for sessions, including inductions, kids clubs, classes and social sessions.

• Manage customer inquiries via email, social media, or telephone.

• Act as a key holder and cash handler for the business

What We’re Looking For:

We’re seeking an experienced and confident manager with strong leadership skills and a passion for climbing. You should have experience in facility management or customer service management, and team leadership. If you thrive in a busy, hands-on environment and have excellent problem-solving skills, this role is perfect for you.

Essential Skills

• Previous experience in a management or team leadership role where you have been responsible for overseeing employees

• Previous customer service experience

• Excellent communication skills

• Excellent organisation skills

• The ability to work unsupervised and take initiative for solving problems as they arise

• Excellent IT skills (MS office, retail software systems, customer databases)

• Attention to detail and an ability to follow safety and operational procedures to keep customers and colleagues safe and ensure the efficient running of the centre

• Ability to work flexible hours, including evening and weekend shifts

Desirable Skills

• A leadership role in the climbing industry

• First Aid or Outdoor First Aid Qualification

• Relevant climbing instructor award (NGB climbing qualification)

• Experience with instructing and/or coaching climbing

Please note this position is permanent, and not suitable for students looking for term-time work only

Perks of Joining the Boulder Exe Team:

• Free climbing at all our locations

• Discounts with our trade partners

• Free staff perks (including gear, food, and more)

• Ongoing CPD (Continual Professional Development) to grow your skills

• Free parking on site

• Be part of an exciting new venture and help shape the future of climbing in the South West!

How to Apply:

Please use the ‘Apply’ button at the top of this page to apply. Please upload the following documents:

• Your CV

• A personal statement outlining how your previous experience, qualifications and skills link to the job role and skills we are seeking - please be specific and use evidence from prior jobs or other activities (volunteering, study etc) to support your application.

There is an optional candidate video question you may complete as part of your application. Please note that all applications must include the Personal Statement - candidates who do not provide a Personal Statement will not be shortlisted for this role.

Timeline:

The application window will be open until 23:59 July 10th . Interviews will be conducted over the last two weeks of July, with the role able to commence as early as August 1st

The business reserves the right to change the above dates at any point.

If you have any questions related to the recruitment process, please reach out to the Centre Manager by contacting jacob@quayclimbingcentre.co.uk