IT Specialist 2 in Saratoga Springs, New York at Saratoga Regional YMCA

Salary Range: $70,000-$75,000/year

POSITION SUMMARY:

This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. The IT Specialist is responsible for maintaining day-to-day IT operations and deploying special IT projects in order to meet the needs of the growing organization and its users.

The SRYMCA offers competitive benefits to all full-time staff including:

• Medical, Dental and Vision Coverage.
• Life Insurance (Paid 100% by the SRYMCA).
• Short and Long-Term Disability Insurance (Paid 100% by the SRYMCA).
• FREE association-wide family membership.
• 401(a) and 403(b) retirement accounts.
• All eligible employees receive the SRYMCA’s retirement contribution of 12% of their biweekly gross earnings.
• Discounts on childcare services, including summer camp.
• 20% discount on program classes for the employee and dependents (subject to availability during regular registration periods).
• 40% discount on childcare services and Day Camps (limited number of discounted slots may be available, depending on enrollments).

JOB PERKS:

• Competitive Pay: We believe in recognizing talent and dedication. Our compensation packages are designed to be competitive within the industry, rewarding your skills and experience.
• Community Impact: The chance to make a meaningful difference in the lives of individuals and families in your community.
• Free YMCA Membership: Enjoy unlimited access to all SRY facilities, encouraging you to lead a healthy and active life.
• Health and Wellness Programs: Participate in fitness classes, workshops, and wellness initiatives.
• Collaborative Environment: Work alongside a passionate team committed to promoting health & wellness both physically and spiritually.

ESSENTIAL FUNCTIONS:

• Operations: Maintain, monitor, and troubleshoot day-to-day IT operations issues.
• User Support: Provide assistance & support to end users for tier 2 systems/infrastructure issues.
• Projects: Research, evaluate, and deploy IT systems solutions, infrastructure projects, and systems updates/upgrades.

SPECIAL PROJECTS:

• Assist with the relocation of a primary data closet during building renovations.
• Assist with developing a new M365 DLP policy for OneDrive, Sharepoint, and Copilot
• Assist with active directory KERBEROS hardening
• Research & deploy new switch hardware to replace an older switch stacks
• Assist with transition to a new VoIP phone system
• Set-up & deploy centralized password manager for all YMCA staff
• Research & deploy a centralized IT systems monitor
• Research & deployment of a new IT ticketing system
• Research & deployment of a new on-premise network inventory tool
• Set-up RDP file signing
• Automate SSL certificate renewals

TECHNOLOGIES:

• Window Server 2019 and later
• Active Directory, Group Policy, Certificate Authority
• Microsoft 365 / Entra
• Microsoft Teams, OneDrive, Sharepoint, Copilot
• Dell & Netgear managed switches
• Sonicwall & Fortigate firewalls
• TinyMDM & Mosyle MDM platforms
• Unifi WAPs

• Degree in IT or related field or relevant certifications and/or experience required.
• 3-5 years of experience in similar or related IT roles.
• Technical proficiency with:
• On-premise network infrastructure (firewalls, switches, wireless access points, subnets, VLANs, DHCP)
• Windows domain server environments (including Active Directory, Group Policy, and Windows clients)
• Android/iOS mobile device management systems
• SaaS & cloud platforms (particularly Microsoft cloud products)
• Problem-solving skills, such as interpreting, troubleshooting, and research technical problems and error messages
• Ability to multi-task and prioritize service calls, issues, and projects
• Must be organized, reliable, diligent, and willing to learn.
• Must be able to research, evaluate, and compare IT tools, products, and solutions.
• Must be able to utilize online resources & discussion platforms for troubleshooting and research.
• Must be able to work independently on assigned tasks and service calls.
• Must be able to clearly communicate with both IT staff and end-users.
• Must have a driver’s license, personal vehicle, and clean driving record for traveling between facilities (vehicle mileage will be compensated).

The SRYMCA is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, domestic violence victim status or any other characteristic protected by law.