CLERK TYPIST 2 - SC SUPP NORTH in CANTON, Ohio at Aultman Health Foundation

The Clerk Typist 2 creates accurate and thorough registration for outpatient visits and pre-op testing. Secures appropriate signatures, financial information and documents for treatment and billing purposes. The Clerk Typist 2 interacts in a customer-focused and compassionate manner to ensure patients’ and their representatives’ needs are met, and that they understand the hospital’s policies as it relates to professional, efficient, and quality customer services.

• High School Diploma or equivalent.

• Applicable classwork may be substituted for previous work experience.

• Previous customer service and general clerical/office procedure experience required.

• Prefer minimally one-year experience in a hospital, medical office/clinic, or insurance company.

• Prefer Medical Terminology certification.

• Performs a variety of tasks, often changing assignments on short notice.

• Prioritize tasks and determine appropriate sequence for task completion.

• Required to learn and work with multiple software/hardware products during the course of an average workday.

• Excellent verbal and listening communication skills.

• Maintain a professional demeanor in stressful situations.

• Adept with machinery typically found in a business office environment.

• Possesses mathematical aptitude to make contractual calculations and estimate patient financial obligations.

• Ability to build productive relationships with all contacts.

• Typing skills of 35 words per minute minimum.

• Registration and Account Creation
  • Enters patients into system via face to face interactions.
  • Accurately and thoroughly collects, analyzes, and records demographic, insurance, financial, and clinical data in computer system.
  • Updates and edits information in computer system, ensuring that all fields are populated correctly and appropriately.
  • Ensures provider order is accurate and meets hospital guidelines.
  • Obtains information and completes Medicare Secondary Payer Questionnaire and other payer-specific documents as required
  • Performs compliance checking of orders for Medicare insurance.
  • Contacts physician offices for clarity on orders.
  • Reviews and explains all registration forms prior to obtaining signatures from patient or appropriate patient representative.
  • Documents system with activity comments to ensure appropriate account follow-up.
  • Captures correct primary care physician.
  • Records patient e-mail address when available for enrollment to patient portal and/or applicable surveys.
  • Maintains standing orders for patients with repeat services.

• Financial Activities
  • Initiates electronic inquiries to payers and obtains eligibility and benefit information.
  • Ensures accuracy of patient data with electronic inquires as it relates to addresses.
  • Assesses patient liability at time of service in respects to coordination of benefits of insurance payers.
  • Provides patients with financial assistance applications per department guidelines.
  • Point of Service Collections

• Administrative Clerical Duties
  • Ensures patient tracking systems are updated with patient activity.
  • Answers phones and routes calls as necessary.
  • Monitors and maintains multiple work queues as instructed and assigned.

• Demonstrates compliance with all policies related to the organization’s Corporate Compliance Program as evidenced by attendance at applicable educational programs; consistently carrying out job responsibilities ethically and professionally; exhibiting ethical and professional workplace behavior and decision-making; and reporting any infractions using the appropriate chain of command and without fear of retribution.

• Completes annual learning requirements, reviewing fire safety and electrical safety policies, applicable code reviews, disaster plan reviews, policies on handling hazardous and toxic substances, and risk management issues.

• Demonstrates an interest in patient safety education and participates proactively in identifying problems and incidents in the department and throughout the hospital which place any patient, visitor, or staff member at risk or injury.

• Attends educational seminars, meetings, and updates as needed.

• Modifies work schedule to meet department goals and deadlines.

• Follows EMTALA, HIPAA, payer, and other regulations and standards.

• Maintains work area in a neat and orderly fashion.

• Observes hospital and department guidelines concerning dress and display of name badge, presenting an appearance appropriate to the work environment.

• Adheres to department customer service standards.

• Avoids excessive absenteeism and tardiness so that it does not warrant repeated formal disciplinary action and/or disrupt department productivity.

• Adheres to established schedules for breaks and meal periods.

• Acts willing and ready to assist department personnel with their duties as time permits or need arises.

• Readily identifies work that needs to be performed and completes it without needing to be told.

• Performs job duties with attention to safety of self and others.

• Other duties as assigned.

• Every other weekend and every other holiday.

• Lunch periods and breaks are coordinated with other staff members to maintain adequate coverage.

• Subject to frequent interruptions and changes in duties throughout the day.

• Close working relations with clinical staff.

• Continual involvement with patients and their families.

• Assigned uniforms to be worn at all times.

• May be exposed to a variety of illness and medical conditions.

Category III - Includes tasks that involve no exposure to blood, body fluids, or tissues and Category I tasks are not a condition of employment. The normal work routine involves no exposure to blood; body fluids or tissues (although situations can be imagined or hypothesized under which anyone anywhere might encounter potential exposure to body fluids.) Persons who perform these duties are not called upon as part of their employment to perform or assist in emergency care or first aid or to be potentially exposed in some other way.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, gender identity, sexual orientation or protected veteran status. The organization is an EEO/AA Employer Disability/Vet.

The organization will provide reasonable accommodations to employees or applicants with disabilities, as defined by the Americans with Disabilities Act, who are otherwise qualified to safely perform the essential functions of the job, with or without accommodation, unless such accommodation would constitute an undue hardship on the organization or poses a direct threat to the health and safety of the individual or others that cannot be sufficiently mitigated by reasonable accommodation. Any applicant or employee who requires an accommodation to perform the essential functions of his or her job or to enjoy equal benefits and privileges of employment should notify the Aultman Human Resource Department and request such an accommodation.