Hotel Night Auditor in Christiansburg, Virginia at Milestone Development LLC

Job Overview
As a Hotel Night Auditor at the Fairfield Inn and Suites, you will play a crucial role in ensuring the smooth operation of our hotel during the night shift. You will be the friendly face that greets our late-night guests and the diligent professional who balances the day’s financial transactions. Your attention to detail and exceptional customer service skills will create a welcoming atmosphere for all guests, ensuring their stay is memorable and enjoyable.

What you’ll do

Perform night audits to verify and balance all financial transactions from the day’s operations
Provide outstanding guest services by addressing inquiries, resolving issues, and ensuring guest satisfaction
Front desk operations, including check-ins and check-outs, with a warm and welcoming demeanor
Handle multi-line phone systems efficiently, directing calls to the appropriate departments
Prepare daily financial reports and maintain accurate records of transactions
Ensure security protocols are followed throughout the hotel during night hours
Assist in maintaining cleanliness and organization of the front desk area and lobby
Basic qualifications

Strong customer service skills with a passion for hospitality management
Experience in Hotels customer service preferred, Hilton trained already is a bonus
Proficiency in night audit processes and financial reporting
Why you’ll love it here
We are dedicated to creating an environment where our employees can flourish both personally and professionally. Our commitment to your well-being is reflected in our supportive workplace culture.

Our benefits include:

Comprehensive health benefits to support your physical well-being available for Full-Time Positions after working required pre-qualification time
Opportunities for professional development and career advancement through Marriott's development programs
Employee discounts on accommodations and services within our network
Job Types: Full-time, Part-time

Benefits:
Dental insurance
Employee discount
Health insurance
Paid time off
Vision insurance
Work Location: In person