PBHI Crisis Call Sv Specialist at Parkview Health – Fort Wayne, Indiana

Summary

The Crisis Call Specialist provides 24/7 support to individuals in crisis, offering immediate phone-based assistance and connecting callers to appropriate care. Responsibilities include assessing risk, coordinating with mental health services, scheduling appointments, and providing information about community resources. This role ensures timely, compassionate care and supports Parkview Health’s commitment to service excellence and high-quality performance.

Education

High school diploma or GED required

Bachelor’s degree in a human services field preferred

Training and competency in the Columbia Suicide Severity Rating Scale (C-SSRS) required upon hire

Licensure/Certification NA

Experience

Minimum of two years’ experience in healthcare, mental health, substance use, or human services required

Experience in a psychiatric hospital or crisis response setting preferred

Familiarity with Microsoft Office Suite and Epic is preferred

Other Qualifications

Must be available to work flexible hours, including evenings and weekends

Strong verbal and written communication skills required

Must be able to lift 50 pounds independently and assist with lifting up to 100 pounds