Patient Experience Manager I at RWJBarnabas Health – NEWARK, New Jersey

Job Title: Manager

Location: Newark Beth Israel Medical Center

Req#: 0000187015

Status: Full-Time

Shift: Day

Department name: Administration

Job Overview:

Assists AVP of Clinical Support with patient movement by tracking and removing any barriers to patient placement in a bed. Provides patient support to facilitate early discharge by connecting Hospital and community resources. Works to identify and implement patient experience improvement activities and ensure an excellent experience of care for patient and families in all care settings. This is accomplished through facilitating coaching and learning interventions to improve patient experience.

Qualifications:

Required:

• BA or MA in related field
• 1 Year Hospital Experience

Preferred:

Certifications and Licenses Required (if applicable):

• N/A

Scheduling Requirements (non-exempt positions):

• Day
• Full-Time
• 35 Hour Work Week

Essential Functions:

• Employee Engagement: Develop strategies to ensure that employees have a positive experience, as well as make sure that the clinical support departments are living up to its core values. Tracking division “pebbles” and overseeing the “you said…we did” program.
• Leadership: Coordinate and manager the safe and efficient discharge of patients from hospitals to their next phase of care through the logistics department. Facilitate improvement of discharge order to exit from hospital goal.
• Team Collaboration: Collaborate with internal teams, including admissions, clinical, logistics, scheduling and administrative staff, to help facilitate communication and coordination of patient care and administrative activities.
• Patient Advocate: helps patients and community members navigate the healthcare syste m diagnosis to treatment and follow-l 5.
• Patient Experience: Communicates with patients who have concerns, complaints grievances, or general feedback about their care experience to facilitate resolution within the clinical support division.

Benefits and Perks:

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to supports our employees’ physical, emotional, social, and financial health.

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey—whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

Equal Opportunity Employer