Office Administrator, Community Programs in Los Angeles, California at United American Indian I Inc

United American Indian Involvement (UAII) is the only Urban Indian Organization in Los Angeles County, proudly serving as a home for American Indian and Alaska Native communities. Through our healthcare facility and culturally centered programs, we provide essential physical, behavioral, and spiritual health services—helping individuals stay connected to their Tribal heritage and traditions.

For over 50 years, UAII has grown to become the largest nonprofit provider of health and human services for American Indians and Alaska Natives in Los Angeles, home to the nation’s largest Urban Indian population. Our dedicated team delivers compassionate care that supports daily healing, resilience, and the continued strength of our communities. UAII is committed to uphold Indigenous values in all aspects of our work. It guides our actions, relationships, and responsibilities, ensuring that we serve our communities with integrity, respect, and accountability.

Core Principles

• Respect for Relatives – I will honor the dignity of all people, recognizing that every individual is a relative deserving of respect, compassion, and care.
• Community Responsibility – My work is not only for individual benefit but for the collective well-being of our communities, present and future.
• Cultural Integrity - I will safeguard and uplift Indigenous languages, traditions, and cultural practices, ensuring they remain central to our organizational life.
• Reciprocity - We give back in balance with what we receive, fostering mutual trust and accountability in all relationships.
• Stewardship – I will act as a caretaker of our communities, resources, and environment, mindful of the impact of our decisions on future generations.
• Truth and Transparency – I will communicate honestly and openly, ensuring clarity in our commitments and accountability in our actions

Position Summary

The Office Administrator, Community Programs serves as the first point of contact for clients and community members. This position supports a nonprofit organization dedicated to serving Native American, Native Hawaiian, and Alaska Native communities. The role requires a friendly, respectful, dependable, and outgoing individual who can complete general office tasks and provide administrative, assist with training room coordination, support outreach efforts, and prepare monthly reports for management while upholding cultural values and confidentiality.

The Office Administrator, Community Programs is a grant funded position.

Essential Functions

An individual in this role must be able to perform the following functions, with or without reasonable accommodation:

· Greet participants, community members and visitors at the front desk in a warm and respectful manner.

· Provide administrative support to Program Managers, Directors and Executive Leadership as needed.

· Answer and appropriately route all incoming phone calls.

· Communicate with the members’ services department front desk to coordinate visitors and guests.

· Assist walk-in visitors, including those needing access to the program computers and other community program services.

· Check and respond to voicemails.

· Provide general information about programs, services, and workshops.

· Maintain and update announcement board with job flyers and outreach materials.

· Distribute flyers to other internal departments.

· Ensure the front desk, workforce training room and conference rooms remain clean, organized, and welcoming throughout the day.

· Perform opening and closing tasks for front desk waiting room area such as turn on/off the air purifier and TV.

· Secure that the workforce training room is open and locked after end of the day.

· Order and track office and kitchen supplies and merchandise for multiple departments.

· Update the eCW calendar monthly with workshops, events, and other.

· Assist with in person workshop coordination and on-site support as needed

· Assist and coordinate scheduling appointments for participants / community members to use the computer room

· Compile and provide monthly activity, outreach, and appointment reports to managers.

· Provide administrative support including filing, scanning, recordkeeping, correspondence preparation, and general office duties.

· Crosstrain departmental staff or trainees as needed, keeping the team informed of activities, deadlines, and challenges.

· Willingness to learn new skills and participate in training sessions relevant to the position.

· Perform other duties as assigned.

You may perform all elements of this position or identified components, other duties as assigned or required for the purpose of the position or for organizational efficiency and effective client service

· High School Diploma or GED

· 1 years of administrative office experience in an office environment

· A combination of experience, education, and training may substitute for degree requirements on a year for year basis

Preferred Qualifications (Education & Experience)

Certifications

Knowledge, Skills, Abilities, and Competencies

· Knowledge of workforce development and managing job placement and retention programs

· Knowledge of area job market and workforce trends.

· Knowledge of job placement skills.

· Knowledge of DOL, WIOA, EDD, and DPSS.

· Knowledge of Indian Self-Determination and Education Assistance Act (PL93-638).

· Knowledge of Title V of the Indian Health Care Improvement Act (PL 94-437).

· Knowledge of the Affordable Care Act (PL 111-148).

· Strong understanding and sensitivity to American Indian/Alaska Native (AI/AN) cultures and lifestyles and work effectively with AI/AN population.

· Effective oral and written communications skills with sensitivity to lifestyles of targeted participants, while maintaining a high level of professionalism.

· Skills in operating personal computer using a variety of computer software (Microsoft Office, Adobe, Microsoft Teams, Zoom).

· Ability to maintain strict confidentiality of client and personnel information, exercise discretion, and comply with all applicable federal and state privacy laws, as well as UAII policy (HIPAA, HITECH, etc.).

· Ability to establish and maintain cooperative working relationships with management, coworkers, and outside contacts.

· Ability to keep up with a fast-paced environment.

· Ability to anticipate issues and find solutions quickly and effectively.

· Ability to learn and apply program/agency operating policies and procedures.

· Ability to manage multiple priorities and tasks concurrently and meet deadlines.

· Ability to interact with various people on various, and at times, complex issues.

· Ability to work independently as well as with teams.

Conditions of Hire

· Eligibility to work in the U.S.

· Fingerprint clearance and post-offer drug test.

· Proof of hepatitis B vaccination and TB screening.

· UAII strongly encourages COVID-19 and Influenza vaccinations; in the absence of the recommended vaccinations, employees are advised to wear a mask while in clinic areas.

Benefits

· Medical, Dental, and Vision Coverage

· Voluntary Accident, Critical Illness, and Hospital Indemnity Insurance Plans

· Company-paid Short-Term & Long-Term Disability

· Company-paid Basic Life Insurance and AD&D

· HSA, FSA

· 403(b) Retirement Plan with 4% Employer Match

· Employee Assistance Program

· Bereavement and Jury Duty Paid Leave

· Employee Wellness Program

· Paid Vacation - 12 days (first 2 years)

Working Conditions

The work environment characteristics described here represent those employee encounters while performing the primary functions of this job. Normal office conditions exist, and the noise level in the work environment can vary from low to moderate.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to stand and/or sit. The employee is occasionally required to walk, sit and climb or balance. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision and depth perception.

United American Indian Involvement, Inc. (UAII) provides equal employment opportunities (EEO) to all employees and applicants for employment. All qualified applicants will receive consideration for employment without regard to any protected status under federal, state, or local law. UAII is a drug-free workplace and complies with ADA regulations. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

UAII is committed to providing reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs, in accordance with applicable law.