Partner Success Manager, LTC Customer Service in Baltimore, Maryland at Northern Pharmacy & Medical Equip Corp

Are you a dynamic, results-driven professional with a passion for healthcare and a gift for building

relationships that last? We are expanding our Long-Term Care Division, and we're looking for someone

who doesn't just manage accounts but truly partners with them. If you thrive in a fast-moving environment, own your outcomes, and care deeply about the facilities and patients you serve, this role was built for you.

WHY US

Mission-Driven Work

Every relationship you build directly improves care outcomes for long-term care residents

and their families.

Room to Grow

We're expanding fast. Your success creates real, tangible paths for career advancement

within our growing division.

WHAT YOU'LL OWN

• Own your region end-to-end hit monthly, quarterly, and annual retention and onboarding

targets with confidence and accountability.

• Educate and influence key decision-makers, positioning our LTC pharmacy, DME, and supply

services to meet each facility's unique needs.

• Cultivate lasting partnerships be the person your clients trust and call first, building

relationships that stand the test of time.

• Represent Us at industry events, trade shows, and conferences; networking and showcasing

our comprehensive offerings.

• Stay sharp on the market by monitoring trends and competitor activity to identify and seize

new opportunities ahead of the curve.

• Keep clean CRM records of all account and referral-related activity, so the entire team can

move fast and stay informed.

WHAT YOU BRING TO THE TEAM

• Bachelor's degree

• LTC experience preferred

• Pharmacy Technician Certification preferred

• Experience: 1–3 years of medical sales experience

(pharmacy, pharmaceutical, or medical device preferred)

• 1–3 years of B2B customer service experience

• Proven track record of meeting and exceeding goals

• Strong interpersonal and communication skills; building rapport at every level

• Proficiency in Microsoft PowerPoint, Excel, Word, CRM, and Google Suite

• Willingness to travel up to 80% of the time, including occasional overnight stays

• Ability to thrive and adapt in a fast-paced, high-growth environment

WHAT WE OFFER

COMPENSATION Competitive base salary plus performance-based incentives

GROWTH Pathways for professional development and career advancement

TRAVEL Milage reimbursement

MISSION Be part of a team genuinely improving care for LTC clients across the region

MOMENTUM Join a rapidly growing division with real opportunity to shape its future

Ready to champion something great?

Join US and take the lead in transforming long-term care pharmacy services one

partnership at a time.