Customer Service Specialist (Flex Role) at Koopman Lumber Co – Uxbridge, Massachusetts

TITLE: Customer Service Specialist (Flex Role)

ABOUT THE ORGANIZATION: Family-owned and operated since 1939, Koopman Lumber & Hardware boasts 13 locations across Massachusetts. These include three full-line stores in Whitinsville, Uxbridge, and North Grafton, offering lumber, hardware, paint, and lawn and garden supplies. Additional locations include a lumber, hardware, paint, and design center in Sharon, a full-service paint store in Milford, and lumber yards with kitchen design centers in Hudson, Andover, Fairhaven, Dennis, Pembroke, and Indian Orchard. We also have distribution centers in Uxbridge and Sutton. Koopman Lumber specializes in building materials and supplies, including lumber, hardware, moldings and millwork, tools, power equipment, windows and doors, engineered lumber, and kitchen products. Our extensive network of outside sales professionals serves most of New England, offering expertise in lumber, millwork, kitchens, and paint.

EOE STATEMENT: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

OPEN DATE: 2/6/2026

CATEGORY: Retail

POSITION: Retail Sales Associate Full Time

DESCRIPTION:

Customer Service Specialist (Flex Role)

Location: Uxbridge, MA
Employment Type: Full-Time (Saturday availability required)

About the Role

Koopman Lumber is looking for a reliable, flexible Customer Service Specialist to support multiple areas of our store, including the sales floor, Lawn & Garden, and Rental & Power Shop. This is a hands-on, “do-all” role ideal for someone who enjoys variety, staying active, and helping customers wherever they’re needed most.

The right person understands that great customer service doesn’t live in one department. You’ll float between teams, assist customers, support daily operations, and help keep the store running smoothly—especially during busy weekends.

What You’ll Do

• Customer Service & Sales Support
• Greet and assist customers in a friendly, prompt, and professional manner (in person and by phone).
• Provide product guidance, answer questions, and support purchasing decisions.
• Assist with inventory questions, pricing, promotions, and general store inquiries.
• Help customers load materials, tools, or products into vehicles as needed.

Lawn & Garden / Greenhouse Support

• Assist with live plant care and sales in the Lawn & Garden and greenhouse areas.
• Inspect plants for quality and identify signs of disease or pests.
• Provide basic guidance to customers on plant selection and care.
• Help unload incoming shipments and stock product, following proper procedures.

Rental & Power Shop Support

• Assist customers with tool and equipment rentals and service requests.
• Explain rental terms, features, and safety guidelines clearly and professionally.
• Process rentals, returns, and reservations accurately.
• Inspect, clean, and organize returned tools and equipment.
• Support Power Shop Technicians by communicating customer updates and intake details.

General Store Support

• Maintain clean, organized, and safe work areas.
• Communicate effectively with store leadership and team members.
• Promote teamwork and assist in other departments as needed.
• Participate in company-sponsored training programs.

Schedule Expectations

• Flexibility to work across departments.
• Saturday availability is required.

Why Join Koopman Lumber

• Competitive pay based on experience.
• Health, dental, vision, and 401(k) with company match (for eligible employees).
• Paid time off and employee discounts.
• On-the-job training and opportunities to grow.
• Supportive, family-owned company culture.

Apply Today

• Apply online or speak with a store manager to learn more.

Questions?
Contact Benjamin Doyle Pita
BDoylePita@KoopmanLumber.com

Koopman Lumber is an Equal Opportunity Employer.

POSITION REQUIREMENTS:

What We’re Looking For

• Strong customer service and communication skills.
• Friendly, dependable, and adaptable in a fast-paced environment.
• Comfortable learning multiple departments and switching tasks throughout the day.
• Basic familiarity with plants, tools, or equipment is a plus (training provided).
• Safety-minded with attention to detail.

Experience & Education

• Retail or customer service experience preferred.
• Prior experience with plant care, rentals, or tools is helpful but not required.
• High school diploma or equivalent preferred.

Physical Requirements

• Ability to stand and walk for extended periods.
• Frequent bending, lifting, pushing, pulling, and reaching.
• Ability to lift up to 50 pounds.
• Ability to work indoors and outdoors, including in varying weather conditions.

SHIFT: Days

EXEMPT/NON-EXEMPT: Non-Exempt

FULL-TIME/PART-TIME: Full-Time

LOCATION: Uxbridge

STATE: MA

ZIP: 01569

KEYWORDS: Customer Service Retail Associate Lawn & Garden Tool Rental Store Support / Store Associate